Scheduled a 2010 Buick of mine (great condition, 65k Highway and garaged miles) for a recall at a local dealership (I know, non Mopar, but a lot of us also own makes for various reasons or wants/needs/etc.)

Anyway, made this appointment three plus weeks ago. Something to do with some rear undercarriage parts rusting do to incorrect who knows what.

Show up at the service bay. Senior guy (I assume, and nice enough). Says: we’ll probably have to order parts for that.

I’m like WHAT??? I made this appointment three weeks ago!

He says yes, but we can’t order parts until the car comes in.

I’m like, so now you’ll order parts after the car leaves? [censored]?

I ask how long it will take to get the parts, foolishly thinking I could leave it.

He says: several weeks.

I’m like, stupid me! Why am I standing here? Wife and I made efforts to coordinate drop off, get me home, etc.

He says “I know, and I’m sorry… it’s just the way it is.”

Here’s why I’m kicking myself in the butt.

Why didn’t I call first??? I had this same exact thing happen on a recall some years back.

Something in the back of my mind said: CALL FIRST!

I didn’t think this level of incompetence was still out there.

And I don’t think it’s a dealership thing.

I believe it is system designed.

25 mile round trip in rush hour traffic, keeping this appointment in the back of my mind so as not to overlook, drop off and pickup planning, 2 hours out of the day, rearranging other things to accommodate, all for jack squat!

Thoughts?