Looks good in theory, but in reality, how many would actually do that?
i don't order parts over the phone so i can't vouch for 100% of what they do.
at the new VW dealership i work at i guess we do pretty much everything described with the exception of up selling some parts. i do know if there is a note in the computer for suggested parts needed with the part they try to sell you those parts also.
we have 3 parts people at the satellite location of the main store. all 3 have been here for over 30 years. i think we are the location you get when you call the 1-800 number.
they price match all the time for verified prices on OEM parts. they will price match on most CAPA certified parts also. i do know if they can make a certain % of profit on the entire sale they will sell some parts parts at a loss.
