Hello, I can't fix something unless I know about it. I have dealers that have sold hundreds of these , with very few returns. The issues we were seeing in the beginning were solved. Every once in a while, we get a phone call. I have never left anybody out in the dark about a repair. I have gotten one or two back where the customer completely destroyed the piece, the customer didn't tighten screws tightly after digging into it, customers had no idea how to hook up the RTR , even with clear instructions, a ton of installer error calls. I've driven hours to help racers in need, just to find it installed incorrectly. I'll admit, when coming out with a new innovative piece, there are growing pains. But with the thousands sold with extremely happy customers, a manufacturer is bound to get some problems. I've never blown off a customer. Thanks ...