People need to take into account that this is just as frustrating for Peter as it is his customers. He is not making a killing on these boxes I guarantee you. People want their money back? Get it from Borgeson, go directly to the horses mouth, it is THEIR baby and THEY need to take care of THEIR customers. Peter is trying to make a living catering to the Mopar crowd, which is a monumental headache in itself, and I don't remember him ever saying he was perfect. I wouldn't want to walk in his shoes either.