1AAR, I totally agree. I run a business too, and if the you-know-what hits the fan, if you're communicating with your clients, at least they know you're there, going to bat for them. With this guy...I don't know. I don't think he realizes the damage he's doing to client relationships and future potential business, just by making himself so scarce. I'm glad that the receptionist is so stand-up and proactive about things...I think everything is going to be going much better now that I've got her in my corner.

The owner, the best description is it's like he's an autistic genius. He does phenomenal work, he just lives in a different universe from the rest of us...

Unbelievably, the guy who recommended this body shop to me -- he personally guaranteed the work after I told him about my concerns. He said, point blank, that if I wasn't happy with the job, he'd pay for it, the whole thing ha ha.