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Re: Barry Grants not so great customer service
[Re: moparniac]
#488689
10/06/09 06:43 PM
10/06/09 06:43 PM
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Joined: Mar 2004
Posts: 127
Dahlonega, GA
TechAtBG
member
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member
Joined: Mar 2004
Posts: 127
Dahlonega, GA
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Quote:
I remember seeing on Hotrod tv or one of those shows bg himself had trouble starting the six pack shooter setup!
If we are talking about the same one it was one of the first set-ups we did and the motor had raised runner heads for which the intake was never intended to fit nor is it to this day. The intake wouldn't seal up and had to have material welded to cover the raised runners and then remachine it.
See there is always more to a story then what is shown just like there is usually more to a post then what someone chooses to write.
There was also a real high profile street rod that was being built for SEMA last year that they couldn't get them to run on so they put an Edel on it only to have the same problem and find they had gotten a bad crate motor from the manufacturer.
Bottom line is the carburetor is usually the last item bolted to an engine and the first to get blamed if it doesn't run right. That's just the nature of the business.
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Re: Barry Grants not so great customer service
[Re: moparniac]
#488691
10/06/09 06:58 PM
10/06/09 06:58 PM
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Joined: Mar 2004
Posts: 127
Dahlonega, GA
TechAtBG
member
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member
Joined: Mar 2004
Posts: 127
Dahlonega, GA
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Quote:
Thx fr clearing that up bg dude... Gve me a dominator fir free to try out as a sponsorship 
Haha... not a lot of free or sponsored stuff like there used to be with the economy they way it is right now.
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Re: Barry Grants not so great customer service
[Re: moparniac]
#488693
10/06/09 08:09 PM
10/06/09 08:09 PM
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Anonymous
Unregistered
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Anonymous
Unregistered
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Anyone tried this one? http://www.bigsperformance.com/I'm very happy with my HP750 stage 5. Just a few minor jeting change while on the dyno and it settled right in and hit the numbers we were told it would.
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Re: Barry Grants not so great customer service
#488695
10/06/09 08:25 PM
10/06/09 08:25 PM
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Joined: Nov 2006
Posts: 1,090
north cakalaky
instigator
super stock
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super stock
Joined: Nov 2006
Posts: 1,090
north cakalaky
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I just don't see so much to go wrong/adjust in a regulator....so easy a Moron could do it! The day a racer can't rebuild a regulator is the day he needs to take his viagara!
65 Barracuda
All aluminum Indy HEMI with some boost!
COMING TO A TRACK NEAR YOU!
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Re: Barry Grants not so great customer service
[Re: moparniac]
#488698
10/06/09 09:21 PM
10/06/09 09:21 PM
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Joined: Mar 2004
Posts: 127
Dahlonega, GA
TechAtBG
member
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member
Joined: Mar 2004
Posts: 127
Dahlonega, GA
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Quote:
Quote:
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Summit Dropped BG right?
Nope, Barry closed their account.
just saying what I heard was summit had so many bg parts returns that bg himself got upset something about the return policy?
WHen you have a company that has a return rate that is 10 times that of your other 400+ distributors something had to be done. We were taking return carburetors from boxes that were marked they didnt run or leaked and bolting them untouched onto Barry's wifes Chevy 2 and driving them up and down the road and there was nothing wrong with them at all. Our current warranty return rate is less then 1% of product shipped and at one point their rate was 10 times that while other major warehouses were maintaining the less then 1%.
Our warranty requires the item be returned to us for repair or replacement and the majority of such comes through the tech department. On Monday I pulled all of the repairs for the last 60 days and there was only 35 carburetors that were returned for warranty and this includes those that had tuning and adjustment issues that were not even defective so imo thats pretty good numbers considering the amount we turn out each month.
Here is osmething else that happens with the companies that have a more liberal return policy and/or a no questions asked return policy and it costs all of us more money for our parts at every label. Before you try to say it doesn't happen I have even seen guys post telling others to do this so we know it is. A guy has a part worn out on his item so he orders a new one form the super warehouse,robs what he needs and/or puts his old parts back on the new item and then returns it as defective. We have seen old 70's model worn out Holley carburetors returned in Demon boxes as well as one box that had a pressure plate and another part to which the customer swore they returned a carb.Others buy too big of a carb , find out its wrong and then return it and sometimes these carburetors find their way back out to a customer for which we get the blame. There is alot of things that can happen behind the scenes in regards to warranty stuff but in those instances where something does get out the door defective we want to try and correct it for the customer as well as figuring out why and how.
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Re: Barry Grants not so great customer service
[Re: rickstershemi]
#488699
10/06/09 09:37 PM
10/06/09 09:37 PM
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Joined: Mar 2004
Posts: 127
Dahlonega, GA
TechAtBG
member
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member
Joined: Mar 2004
Posts: 127
Dahlonega, GA
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Quote:
Adam I think your a great guy and I have had very good service from my BG-400-2 Pump in the roadster....but, BG IMHO really needs to offer service-kits..if for the only reason is to bandage a part that otherwise might loose a racer a round or god-forbid a championship...not everyone can afford backup systems 
Rickster
I hear what you are saying but for the size company we are there are just too many liabilities involved both in the legal manner and also product function. People think we are the size of Holley which makes us an easy target but in actuality we are prob only about 1/6 the size.
The other issue arises with the fact we have offered a lifetime labor warranty on them for the last 20+ years with the customer only having to pay for parts and shipping while our parts prices in most cases are somewhat less then our competitors of the same style pumps and in some cases by almost half.If we brought our parts prices in line with the others and started charging labor like they do then the repair costs would go up by a good bit and where a guy can now have his 400.00 pump rebuilt for 179.00 and his 220.00 regulator rebuilt for 45.00 we could not make everybody happy with either scenario.
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Re: Barry Grants not so great customer service
[Re: TechAtBG]
#488700
10/06/09 09:42 PM
10/06/09 09:42 PM
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Anonymous
Unregistered
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Anonymous
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i bought a 2 port BG Regulator, it worked for 5 months then started to creep up on the psi to 14, it wouldnt hold the pressure. using a bg 280 pump.
sent it back to bg for repair, $42.00 later, put it back on worked for 2 days, i go to a big race and regulator spikes again to 14 psi. thank goodnees i had a spare cheap holley to use.
took off the BG regulator and never again.
sorry, its product engineering for me.
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Re: Barry Grants not so great customer service
#488702
10/06/09 10:27 PM
10/06/09 10:27 PM
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Joined: Mar 2004
Posts: 127
Dahlonega, GA
TechAtBG
member
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member
Joined: Mar 2004
Posts: 127
Dahlonega, GA
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Quote:
i bought a 2 port BG Regulator, it worked for 5 months then started to creep up on the psi to 14, it wouldnt hold the pressure. using a bg 280 pump.
sent it back to bg for repair, $42.00 later, put it back on worked for 2 days, i go to a big race and regulator spikes again to 14 psi. thank goodnees i had a spare cheap holley to use.
took off the BG regulator and never again.
sorry, its product engineering for me.
How long ago did this occur?
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Re: Barry Grants not so great customer service
[Re: 68roadrunner]
#488704
10/06/09 10:49 PM
10/06/09 10:49 PM
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Joined: Mar 2004
Posts: 127
Dahlonega, GA
TechAtBG
member
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member
Joined: Mar 2004
Posts: 127
Dahlonega, GA
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Quote:
boy this bg tech must be part timex,,,,takes a beatin and keeps on ticken.
bg tech keep chipping on it, maybe you will get it straightened out one day.
just dont go postal.
No need to worry about that as I enjoy shooting my weapons way too much to mess that privledge up.
I know a lot of you guys just see those complaining or those with issues but we do get a lot of pms from guys we are able to help as well and guys who just send stuff in randomly for repair after reading the boards so we do get to help which makes it all worth it in the end.
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Re: Barry Grants not so great customer service
[Re: sixpackgut]
#488706
10/07/09 10:11 AM
10/07/09 10:11 AM
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Joined: Jan 2003
Posts: 13,374
Marion, South Carolina [><]
an8sec70cuda
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 13,374
Marion, South Carolina [><]
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Quote:
my post got deleted 
You can't say what you think about certain companies on this board now?  CHIP
CHIP
'70 hemicuda, 575" Hemi, 727, Dana 60
'69 road runner, 440-6, 18 spline 4 speed, Dana 60
'71 Demon, 340, low gear 904, 8.75
'73 Chrysler New Yorker, 440, 727, 8.75
'90 Chevy 454SS Silverado, 476" BBC, TH400, 14 bolt
'06 GMC 2500HD LBZ Duramax
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