Barry Grants not so great customer service

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Summit Dropped BG right?

Nope, Barry closed their account.

just saying what I heard was summit had so many bg parts returns that bg himself got upset something about the return policy?

WHen you have a company that has a return rate that is 10 times that of your other 400+ distributors something had to be done. We were taking return carburetors from boxes that were marked they didnt run or leaked and bolting them untouched onto Barry's wifes Chevy 2 and driving them up and down the road and there was nothing wrong with them at all. Our current warranty return rate is less then 1% of product shipped and at one point their rate was 10 times that while other major warehouses were maintaining the less then 1%.

Our warranty requires the item be returned to us for repair or replacement and the majority of such comes through the tech department. On Monday I pulled all of the repairs for the last 60 days and there was only 35 carburetors that were returned for warranty and this includes those that had tuning and adjustment issues that were not even defective so imo thats pretty good numbers considering the amount we turn out each month.

Here is osmething else that happens with the companies that have a more liberal return policy and/or a no questions asked return policy and it costs all of us more money for our parts at every label. Before you try to say it doesn't happen I have even seen guys post telling others to do this so we know it is. A guy has a part worn out on his item so he orders a new one form the super warehouse,robs what he needs and/or puts his old parts back on the new item and then returns it as defective. We have seen old 70's model worn out Holley carburetors returned in Demon boxes as well as one box that had a pressure plate and another part to which the customer swore they returned a carb.Others buy too big of a carb , find out its wrong and then return it and sometimes these carburetors find their way back out to a customer for which we get the blame. There is alot of things that can happen behind the scenes in regards to warranty stuff but in those instances where something does get out the door defective we want to try and correct it for the customer as well as figuring out why and how.

Posted By: Quicktree

Re: Barry Grants not so great customer service - 10/06/09 08:58 PM

well I wouldn't buy any fuel products from BG because of his policy. and I bet lot of people wont either so that doesn't fair well for the employee's. at some point he needs to build something that can be rebiult by the racer and furnish parts.

Posted By: moparniac

Re: Barry Grants not so great customer service - 10/06/09 09:01 PM

Summit Dropped BG right?

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/06/09 09:15 PM

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Summit Dropped BG right?

Nope, Barry closed their account.

Posted By: jimmysarrow

Re: Barry Grants not so great customer service - 10/06/09 09:16 PM

Sent the BG 2 port regulator for repair & it arrived at BG on7-24-09 and shipped on 8-10-09. I called on 8-3-09 and was told that when you work on it you will call me. Two days later was called by BG and they left a message I returned your phone calls for 2 days, told on first day that only one person worked on them and he was out that day. I left 2 phone numbers home & cell , so thay had contact numbers. Nobody said a word about after 7 days it was free.Not bashing BG , I have a 280 pump for 8 years with no problems. This is second time for repair on regulator in 8 years, but 2 fuel pressure gages that did not make a year each. So who do i contact about a refund on my $25.00 rebuild charge ? I am located in Mt Holly , NC , should be easy to locate the time it was at BG because the dates are the paper work you sent me , or PM me & I will give you the invoice #

Posted By: moparniac

Re: Barry Grants not so great customer service - 10/06/09 09:20 PM

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Sent the BG 2 port regulator for repair & it arrived at BG on7-24-09 and shipped on 8-10-09. I called on 8-3-09 and was told that when you work on it you will call me. Two days later was called by BG and they left a message I returned your phone calls for 2 days, told on first day that only one person worked on them and he was out that day. I left 2 phone numbers home & cell , so thay had contact numbers. Nobody said a word about after 7 days it was free.Not bashing BG , I have a 280 pump for 8 years with no problems. This is second time for repair on regulator in 8 years, but 2 fuel pressure gages that did not make a year each. So who do i contact about a refund on my $25.00 rebuild charge ?

"Barry Grant"
I tell you boys what. Starting September 1, all pumps that come in that aren't returned in 7 business days from date of receipt, not including weekends, or freight time back to you, whether it needs a seal or complete rebuild, it'll be free.

Those of you that don't like me - Barry Grant doesn�t suck - you do.

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/06/09 09:21 PM

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Good luck on 7 days. Sent mine back in July received almost 3 weeks later , and BG sent it back with signature required so it took another 2 days to get it from UPS ( UPS normally delivers @ my house between 4-5 pm, signature required they tried to deliver at noon , I guess UPS thinks nobody works in the daytime )

Now...here is what REALLY happened directly from my guy that handles the paperwork and off the repair sheet.I x'd part of his name but verified in his profile that he is the one.

"Adam if this was Jimmy snxxxr we recieved it on the 24th he was left a message on the 31st no answer, 3rd no answer ,4 th no answer.He called me on the afternoon of the 7 th and gave me his credit card and it shipped the following monday the 10th."

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/06/09 09:35 PM

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Sent the BG 2 port regulator for repair & it arrived at BG on7-24-09 and shipped on 8-10-09. I called on 8-3-09 and was told that when you work on it you will call me. Two days later was called by BG and they left a message I returned your phone calls for 2 days, told on first day that only one person worked on them and he was out that day. I left 2 phone numbers home & cell , so thay had contact numbers. Nobody said a word about after 7 days it was free.Not bashing BG , I have a 280 pump for 8 years with no problems. This is second time for repair on regulator in 8 years, but 2 fuel pressure gages that did not make a year each. So who do i contact about a refund on my $25.00 rebuild charge ? I am located in Mt Holly , NC , should be easy to locate the time it was at BG because the dates are the paper work you sent me , or PM me & I will give you the invoice #

Jimmy, you edited this AFTER I posted that we had already located the paperwork and posted what went on. Now you don't know this but I am out sick today from work so my guy had no idea why i asked him to locate this paperwork and email me with the time line on it but as you see from what was posted our first attempt to contact you was less then 7 business days and we actually left messages on THREE different occasions. I'll be glad to scan and post the worksheet with Jeffs notes when I get back in the office if needed. We are here to help but at the same time are not going to be taken advantage of just because somebody wants to post something.

Posted By: jimmysarrow

Re: Barry Grants not so great customer service - 10/06/09 09:37 PM

Write person but wrong date called, or you called the wrong number. I was at the beach and got back on 8-1-09 with no message on home answer machine , and I had my cell with me while i was at the beach. Thats why I called on 8-3-09 to see what was going on with the regulator ,and was told that you would contact me when you worked on it. Not Bashing BG , just expect a quicker turn around on rebuilds , and 7 working days seems long , do you guys not race ? How would you like to be down this long waiting for part to go racing ? I didnt bring up the refund you guys did , I just sent my version of the story, Remember i am the CUSTOMER.

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/06/09 09:37 PM

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Sent the BG 2 port regulator for repair & it arrived at BG on7-24-09 and shipped on 8-10-09. I called on 8-3-09 and was told that when you work on it you will call me. Two days later was called by BG and they left a message I returned your phone calls for 2 days, told on first day that only one person worked on them and he was out that day. I left 2 phone numbers home & cell , so thay had contact numbers. Nobody said a word about after 7 days it was free.Not bashing BG , I have a 280 pump for 8 years with no problems. This is second time for repair on regulator in 8 years, but 2 fuel pressure gages that did not make a year each. So who do i contact about a refund on my $25.00 rebuild charge ? I am located in Mt Holly , NC , should be easy to locate the time it was at BG because the dates are the paper work you sent me , or PM me & I will give you the invoice #

Jimmy, you edited this AFTER I posted that we had already located the paperwork and posted what went on. Now you don't know this but I am out sick today from work so my guy had no idea why i asked him to locate this paperwork and email me with the time line on it but as you see from what was posted our first attempt to contact you was less then 7 business days and we actually left messages on THREE different occasions. I'll be glad to scan and post the worksheet with Jeffs notes when I get back in the office if needed. We are here to help but at the same time are not going to be taken advantage of just because somebody wants to post something.

edit time 5:27

Sent the BG 2 port regulator for repair & it arrived at BG on7-24-09 and shipped on 8-10-09. I called on 8-3-09 and was told that when you work on it you will call me. Two days later was called by BG and they left a message I returned your phone calls for 2 days, told on first day that only one person worked on them and he was out that day. I left 2 phone numbers home & cell , so thay had contact numbers. Nobody said a word about after 7 days it was free.Not bashing BG , I have a 280 pump for 8 years with no problems. This is second time for repair on regulator in 8 years, but 2 fuel pressure gages that did not make a year each. So who do i contact about a refund on my $25.00 rebuild charge ? I am located in Mt Holly , NC , should be easy to locate the time it was at BG because the dates are the paper work you sent me , or PM me & I will give you the invoice #

Edited by jimmysarrow (Tue Oct 06 2009 05:27 PM)

Posted By: maximum entropy

Re: Barry Grants not so great customer service - 10/06/09 09:38 PM

after reading that yellowbullet link i...i...i'm kinda proud to have a bg carb on my turd. yes, i had issue with their world class not so good service, but they don't know me (or anybody else, for that matter) from adam. i got the safe answer (send it in, kid, and we'll see if big louie can fix it) on my stripped pump squirter threads, so i fixed 'em myself. no biggie.

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/06/09 09:42 PM

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Write person but wrong date called, or you called the wrong number. I was at the beach and got back on 8-1-09 with no message on home answer machine , and I had my cell with me while i was at the beach. Thats why I called on 8-3-09 to see what was going on with the regulator ,and was told that you would contact me when you worked on it. Not Bashing BG , just expect a quicker turn around on rebuilds , and 7 working days seems long , do you guys not race ? How would you like to be down this long waiting for part to go racing ? I didnt bring up the refund you guys did , I just sent my version of the story, Remember i am the CUSTOMER.

7 days is very reasonable and I don't know of many companies that would give you the repair free if it went over that time. Barry had to wait nearly 30 days to get a laptop back and I could go on and on with a list.

Yes we do race but we also keep our parts serviced and also keep spares. You said you had 8 years on the pump with no issues, has it been sent back every 2 years as recommended? The regulator been rebuilt twice in the same time but was it sent back every 2 years? Try going 8 years and not changing the oil and see what happens.Parts wear and break and some level of maintainence should be performed.

Posted By: jimmysarrow

Re: Barry Grants not so great customer service - 10/06/09 09:43 PM

Read the reply , I said I am not Bashing BG, just stating my side , I have the Regulator AND PAID for the rebuild. I reposted so you could find the dates that i sent the work in . If you dont want to refund , I dont care , you said after 7 days it was free. I didnt even know about your 7 days refund until you posted.

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/06/09 09:53 PM

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Read the reply , I said I am not Bashing BG, just stating my side , I have the Regulator AND PAID for the rebuild. I reposted so you could find the dates that i sent the work in . If you dont want to refund , I dont care , you said after 7 days it was free. I didnt even know about your 7 days refund until you posted.

And my point is the we did attempt to contact you prior to that 7 days and you would have had it back sooner. I have all kinds of stuff up there now that the people either wont call us back , dont have the money to have it fixed right now but want to at a later dater and even a few sent with no phone number or contact information. Should we give all that away as well because it goes over 7 days?

We have made GREAT improvements in our repair times over the last years or so because we do listen to what the racers have to say but you have to be reasonable at the same time. 2 years ago our repair times averaged 4 to 6 weeks which was totally unacceptable but the person over them at the time was telling Barry we were only 2 weeks behind. I put an end to this and worked with Barry and the departments involved to get the system we have in place now as well as putting Jeff in charge of making sure the repairs were done and customers called.Every step of the process is now documented from the time it hits the door to the time it leaves.

Posted By: jimmysarrow

Re: Barry Grants not so great customer service - 10/06/09 09:58 PM

Sorry BG Tech Guy , I thought I was saying something nice about BG , when I said I had a 280 pump without any problems , everybody was bashing BG , I thought that the was some positive info , and I really didnt think having a regulator rebuild twice in 8 years was that bad . When I win the lottery I will be sure to buy spare everything since that is what you post states , and as the customer i am sorry that i did not read the instructions that i was supposed to send everything back every 2 years . Does the 2 years include the two FUEL pressure gages that broke in less then 1 year ? However to BG credit thay did replace one pressure gage , but was told they would not replace again. Sorry trying to say something nice again.

Posted By: jimmysarrow

Re: Barry Grants not so great customer service - 10/06/09 10:04 PM

You have your documentation and I have mine, not going to air this out anymore , you have my info , when you are feeling better and back to work , and want to discuss this, you can call me , you have my phone number in your records or PM me with your number and I will call you.

Posted By: sixpackgut

Re: Barry Grants not so great customer service - 10/06/09 10:06 PM

hey TECH, does Barry sell alot of six pack setups that you copied from me?

Attached picture 5529041-SixShooterMaxWeb.jpg

Posted By: emarine01

Re: Barry Grants not so great customer service - 10/06/09 10:23 PM

This could be the start of a new video

Posted By: moparniac

Re: Barry Grants not so great customer service - 10/06/09 10:26 PM

nice setup Ray

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/06/09 10:28 PM

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hey TECH, does Barry sell alot of six pack setups that you copied from me?

Barry is a hack thief and so are you

Don't flatter yourself.

Not even on our radar nor was anything copied from you.

So you put 3- 2bbls on top of a tunnel ram, guess what? you're not the first to do it nor have we ever claimed to be.

You forget to mention the intake pictured is also available with a single carb , dual carbs , 3 of the Demon 98's , 4 of the Demon 98's , 6 of the Demon 98's , our inline Badman and yes the same 3 carburetor set up that we have offered for several years on our other Six-Shooter packages.Why not offer it on an intake the WE designed from scratch that has equal length runners.

We took something that the factory offered in the 60's and made it better with more choices, thats what hot rodding is about. We also have Ford versions of the same and will soon have BBC.

On our Six Shooter package for the Mopar we do not even offer an intake since there are so many versions already in the market yet decided to offer a better carburetor and linkage package for those who wanted it.

Posted By: moparniac

Re: Barry Grants not so great customer service - 10/06/09 10:32 PM

I remember seeing on Hotrod tv or one of those shows bg himself had trouble starting the six pack shooter setup!

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/06/09 10:37 PM

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Sorry BG Tech Guy , I thought I was saying something nice about BG , when I said I had a 280 pump without any problems , everybody was bashing BG , I thought that the was some positive info , and I really didnt think having a regulator rebuild twice in 8 years was that bad . When I win the lottery I will be sure to buy spare everything since that is what you post states , and as the customer i am sorry that i did not read the instructions that i was supposed to send everything back every 2 years . Does the 2 years include the two FUEL pressure gages that broke in less then 1 year ? However to BG credit thay did replace one pressure gage , but was told they would not replace again. Sorry trying to say something nice again.

I think it is great you got 8 years form a 280 and never had it serviced not to mention 4 years on a 2 port but I'll quote the post I took offense to and it sure does look like bashing to me.

"Good luck on 7 days. Sent mine back in July received almost 3 weeks later , and BG sent it back with signature required so it took another 2 days to get it from UPS "

And I'll leave it at that since we have both said what we felt we had to.

I am curious though on the gauges as we have used the same design and as far as I know the same manufacturer for close to 25 years on them with very few actual failures.Should you have another one fail pm me and I'll pay the shipping in on it as I want to see what is going on with them.

Posted By: 540challenger

Re: Barry Grants not so great customer service - 10/06/09 10:40 PM

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I remember seeing on Hotrod tv or one of those shows bg himself had trouble starting the six pack shooter setup!

i think that was the American hot rod Boyld's show if i remember right. Also i thought they had Barry there b/c it was a new set-up not having problems i could be wrong.

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/06/09 10:43 PM

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I remember seeing on Hotrod tv or one of those shows bg himself had trouble starting the six pack shooter setup!

If we are talking about the same one it was one of the first set-ups we did and the motor had raised runner heads for which the intake was never intended to fit nor is it to this day. The intake wouldn't seal up and had to have material welded to cover the raised runners and then remachine it.

See there is always more to a story then what is shown just like there is usually more to a post then what someone chooses to write.

There was also a real high profile street rod that was being built for SEMA last year that they couldn't get them to run on so they put an Edel on it only to have the same problem and find they had gotten a bad crate motor from the manufacturer.

Bottom line is the carburetor is usually the last item bolted to an engine and the first to get blamed if it doesn't run right. That's just the nature of the business.

Posted By: moparniac

Re: Barry Grants not so great customer service - 10/06/09 10:53 PM

Thx fr clearing that up bg dude... Gve me a dominator fir free to try out as a sponsorship

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/06/09 10:58 PM

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Thx fr clearing that up bg dude... Gve me a dominator fir free to try out as a sponsorship

Haha... not a lot of free or sponsored stuff like there used to be with the economy they way it is right now.

Posted By: moparniac

Re: Barry Grants not so great customer service - 10/06/09 11:18 PM

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Summit Dropped BG right?

Nope, Barry closed their account.

just saying what I heard was summit had so many bg parts returns that bg himself got upset something about the return policy?

Posted By: Anonymous

Re: Barry Grants not so great customer service - 10/07/09 12:09 AM

Anyone tried this one? http://www.bigsperformance.com/
I'm very happy with my HP750 stage 5. Just a few minor jeting change while on the dyno and it settled right in and hit the numbers we were told it would.

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/07/09 01:37 AM

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Adam I think your a great guy and I have had very good service from my BG-400-2 Pump in the roadster....but, BG IMHO really needs to offer service-kits..if for the only reason is to bandage a part that otherwise might loose a racer a round or god-forbid a championship...not everyone can afford backup systems

Rickster

I hear what you are saying but for the size company we are there are just too many liabilities involved both in the legal manner and also product function. People think we are the size of Holley which makes us an easy target but in actuality we are prob only about 1/6 the size.
The other issue arises with the fact we have offered a lifetime labor warranty on them for the last 20+ years with the customer only having to pay for parts and shipping while our parts prices in most cases are somewhat less then our competitors of the same style pumps and in some cases by almost half.If we brought our parts prices in line with the others and started charging labor like they do then the repair costs would go up by a good bit and where a guy can now have his 400.00 pump rebuilt for 179.00 and his 220.00 regulator rebuilt for 45.00 we could not make everybody happy with either scenario.

Posted By: Anonymous

Re: Barry Grants not so great customer service - 10/07/09 01:42 AM

i bought a 2 port BG Regulator, it worked for 5 months then started to creep up on the psi to 14, it wouldnt hold the pressure. using a bg 280 pump.
sent it back to bg for repair, $42.00 later, put it back on worked for 2 days, i go to a big race and regulator spikes again to 14 psi. thank goodnees i had a spare cheap holley to use.
took off the BG regulator and never again.
sorry, its product engineering for me.

Posted By: markz528

Re: Barry Grants not so great customer service - 10/07/09 02:24 AM

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The resaons are two-fold in that Barry wants to make sure that the product the customer is using is up to par and spec but also has a responsibility to do what is best for his employees to ensure they will have jobs as well.

That's a total joke. I send my 2 port regulator back to you and you incorrectly assembled it! My replacement Aeromotive regulator works just great right out of the box!

You guys cost me a lot of money, grief and several months of racing because your BG280 is a total piece of junkl!

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/07/09 02:27 AM

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i bought a 2 port BG Regulator, it worked for 5 months then started to creep up on the psi to 14, it wouldnt hold the pressure. using a bg 280 pump.
sent it back to bg for repair, $42.00 later, put it back on worked for 2 days, i go to a big race and regulator spikes again to 14 psi. thank goodnees i had a spare cheap holley to use.
took off the BG regulator and never again.
sorry, its product engineering for me.

How long ago did this occur?

Posted By: 68roadrunner

Re: Barry Grants not so great customer service - 10/07/09 02:37 AM

boy this bg tech must be part timex,,,,takes a beatin and keeps on ticken.

bg tech keep chipping on it, maybe you will get it straightened out one day.

just dont go postal.

Posted By: TechAtBG

Re: Barry Grants not so great customer service - 10/07/09 02:49 AM

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boy this bg tech must be part timex,,,,takes a beatin and keeps on ticken.

bg tech keep chipping on it, maybe you will get it straightened out one day.

just dont go postal.

No need to worry about that as I enjoy shooting my weapons way too much to mess that privledge up.

I know a lot of you guys just see those complaining or those with issues but we do get a lot of pms from guys we are able to help as well and guys who just send stuff in randomly for repair after reading the boards so we do get to help which makes it all worth it in the end.

Posted By: sixpackgut

Re: Barry Grants not so great customer service - 10/07/09 02:04 PM

my post got deleted

Posted By: an8sec70cuda

Re: Barry Grants not so great customer service - 10/07/09 02:11 PM

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my post got deleted

You can't say what you think about certain companies on this board now?

CHIP

Posted By: Diego_Ted

Re: Barry Grants not so great customer service - 10/07/09 02:11 PM

Ok guys, I for one am grateful for a rep of a company in this case BG coming on here and giving it to us straight. I am sure BG did not consult with him on every decision BG made. That being said lets treat him with the same respect he is showing us. I a have spoke with other Mods and we do not want a bash feast on this thread.

Diego

Posted By: sixpackgut

Re: Barry Grants not so great customer service - 10/07/09 02:16 PM

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Ok guys, I for one am grateful for a rep of a company in this case BG coming on here and giving it to us straight. I am sure BG did not consult with him on every decision BG made. That being said lets treat him with the same respect he is showing us. I a have spoke with other Mods and we do not want a bash feast on this thread.

Diego

he bashed me and you dont delete that. i proved myself. when they copy an idea of yours then you will understand

Posted By: MR_P_BODY

Re: Barry Grants not so great customer service - 10/07/09 02:19 PM

he bashed me and you dont delete that. i proved myself. when they copy an idea of yours then you will understand

Do you have the patient number on the set up?

Posted By: an8sec70cuda

Re: Barry Grants not so great customer service - 10/07/09 02:20 PM

I have respect for this fella from BG coming here and trying to set things straight, but censoring people's experiences with BG to keep it from turning into a "bashfest" is crap. Can't get anything straight if the whole story doesn't come out. If they (BG) can dish it out, then they can take it too. CHIP

Posted By: an8sec70cuda

Re: Barry Grants not so great customer service - 10/07/09 02:23 PM

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he bashed me and you dont delete that. i proved myself. when they copy an idea of yours then you will understand

Do you have the patient number on the set up?

I think if sixpackgut ever met Barry Grant, then Barry would have a "patient number".

CHIP

Posted By: sixpackgut

Re: Barry Grants not so great customer service - 10/07/09 02:24 PM

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he bashed me and you dont delete that. i proved myself. when they copy an idea of yours then you will understand

Do you have the patient number on the set up?

lend me 5K to get that started. do they?

whatever..

Posted By: sixpackgut

Re: Barry Grants not so great customer service - 10/07/09 02:26 PM

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he bashed me and you dont delete that. i proved myself. when they copy an idea of yours then you will understand

Do you have the patient number on the set up?

I think if sixpackgut ever met Barry Grant, then Barry would have a "patient number".

CHIP

Posted By: weedlayer

Re: Barry Grants not so great customer service - 10/07/09 02:28 PM

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he bashed me and you dont delete that. i proved myself. when they copy an idea of yours then you will understand

Do you have the patient number on the set up?

I think if sixpackgut ever met Barry Grant, then Barry would have a "patient number".

CHIP

I need a "patient number" after reading this

Posted By: maximum entropy

Re: Barry Grants not so great customer service - 10/07/09 02:45 PM

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The intake wouldn't seal up and had to have material welded to cover the raised runners and then remachine it.

i saw that intake- what a joke.

Barry Grants not so great customer service