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Thanks for nothing MSD #383381 07/22/09 06:51 PM 07/22/09 06:51 PM
Joined: Jan 2003 Posts: 2,567 Appalachia RedRam OP master
RedRam OP master Joined: Jan 2003 Posts: 2,567 Appalachia	Little disappointed needing to vent. Sent my digital 6 back to msd because of an intermitant spark problem. Unit would work fine and then shut off like it had been turned off, problem became more frequent. Got an RMA # from them and off it went, cost to fix would be $26-$96 (IIRC). Few days later(7-16-09) got an email saying it was on it's way back I am a happy camper, it will be back in time 4 SomerNites Cruise in Somerset, KY this Saturday. Got it today with a letter saying "your unit is economically unrepairable and cannot be repaired due to the severity of damage, or the availability of certain components".... interesting, can't be too severe because it works most of the time and they knew what type it was from the RMA request form I had to fill out. They were kind enough to include a "limited repair waranty" form to use if their repair didn't work and I need to send it back. Would have been nice for them to include in the email a message that said the unit was not repairable etc... instead of making me think my fixed unit was on it's way back. Coupon towards a new unit would of been sweet, guess I am really dreaming now. oh well, thanks for listening.

Re: Thanks for nothing MSD [Re: RedRam] #383382 07/22/09 06:56 PM 07/22/09 06:56 PM
Joined: Jan 2003 Posts: 32,394 Q Quicktree I Win
Quicktree I Win Q Joined: Jan 2003 Posts: 32,394	doesn't sound like they did anything wrong to me

Re: Thanks for nothing MSD [Re: Quicktree] #383383 07/22/09 07:06 PM 07/22/09 07:06 PM
Joined: Feb 2003 Posts: 10,210 Someplace you aren't S SomeCarGuy I Live Here
SomeCarGuy I Live Here S Joined: Feb 2003 Posts: 10,210 Someplace you aren't	I want my fair share

Post deleted by Defbob [Re: Quicktree] #383384 07/22/09 07:17 PM 07/22/09 07:17 PM
A Anonymous Unregistered
Anonymous Unregistered A

Re: Thanks for nothing MSD #383385 07/22/09 07:22 PM 07/22/09 07:22 PM
Joined: Jan 2007 Posts: 8,039 Mt Morris Michigan mopar dave master
mopar dave master Joined: Jan 2007 Posts: 8,039 Mt Morris Michigan	sounds about right. msd is not high on my list anymore either. i sold my digital 6 and bought a summit box. i hear thier made by mallory. i'm not too hip on mallory either, but this box works great. http://www.youtube.com/watch?v=aIxaesJ190U http://youtu.be/lCZAaN7fFLg

Re: Thanks for nothing MSD [Re: RedRam] #383386 07/22/09 07:25 PM 07/22/09 07:25 PM
Joined: May 2006 Posts: 1,260 New Mexico A Adobedude pro stock
Adobedude pro stock A Joined: May 2006 Posts: 1,260 New Mexico	The email from MSD should have said it's not repairable...I'd be pissed too. Did they do anything wrong? No. But that's why I hate doing biz by email. 2001 Dodge Dakota 408 All Motor 11.27 @ 117.83 mph 2017 NM Mopar Challenge Series Champion.

Re: Thanks for nothing MSD [Re: Adobedude] #383387 07/22/09 07:31 PM 07/22/09 07:31 PM
Joined: Mar 2003 Posts: 2,504 PA moparacer master
moparacer master Joined: Mar 2003 Posts: 2,504 PA	Dang, I have a old 7AL2 box that has a high rpm miss and I was going to send it back but now you have me thinking..... Its boxed up and ready to go too.... 67 Barracuda street/bracket car 11.27-119 68 Dart 502 BB 8.70s-152 414 cid SB Dragster 7.65-174

Re: Thanks for nothing MSD #383388 07/22/09 07:40 PM 07/22/09 07:40 PM
Joined: Jan 2003 Posts: 2,567 Appalachia RedRam OP master
RedRam OP master Joined: Jan 2003 Posts: 2,567 Appalachia	Quote: Quote: doesn't sound like they did anything wrong to me X2 no they didn't do anything wrong, but 4 or 5 more words added to this "Your RMA R09191xxx has been shipped and due to arrive in a few days." letting me know it wasn't repairable would have been nice. I guess that is asking a little too much, eh. oh well, a new one is on it's way. Guess they got what they wanted and didn't have to kiss me either.

Re: Thanks for nothing MSD [Re: moparacer] #383389 07/22/09 07:40 PM 07/22/09 07:40 PM
Joined: Dec 2004 Posts: 10,554 Rittman Ohio fourgearsavoy I Live Here
fourgearsavoy I Live Here Joined: Dec 2004 Posts: 10,554 Rittman Ohio	I have dealt with MSD before and it was always cheaper than I thought and done per my my request Gus 5369189-READY1.JPG (47 downloads) 64 Plymouth Savoy 493 Indy EZ's by Nick at Compu-Flow 5-Speed Richmond faceplate Liberty box Dana 60

Post deleted by Defbob [Re: fourgearsavoy] #383390 07/22/09 07:43 PM 07/22/09 07:43 PM
A Anonymous Unregistered
Anonymous Unregistered A

Re: Thanks for nothing MSD #383391 07/22/09 07:53 PM 07/22/09 07:53 PM
Joined: Jan 2003 Posts: 2,511 Tampa , Fl MoparJoe super gas
MoparJoe super gas Joined: Jan 2003 Posts: 2,511 Tampa , Fl	Quote: sent three 7's back never got a charge even when they installed new wires Sent a 6al back 3 times, got charged $40 each time and have never bought a box from them again. It had a problem if you hit the limiter it would fry the box

Re: Thanks for nothing MSD [Re: MoparJoe] #383392 07/22/09 08:13 PM 07/22/09 08:13 PM
Joined: Jan 2003 Posts: 10,766 Central Valley, CA. Quicksilver440 I Live Here
Quicksilver440 I Live Here Joined: Jan 2003 Posts: 10,766 Central Valley, CA.	I thought digital boxes were not repairable because they encapsulate the circuit boards with goo....??

Re: Thanks for nothing MSD [Re: Adobedude] #383393 07/22/09 08:31 PM 07/22/09 08:31 PM
Joined: Nov 2004 Posts: 7,274 s.w.fl B bonefish master
bonefish master B Joined: Nov 2004 Posts: 7,274 s.w.fl	Quote: The email from MSD should have said it's not repairable...I'd be pissed too. Did they do anything wrong? No. But that's why I hate doing biz by email. i have delt with MSD and been quit satified, but id be a little pissed over this.if they would of said its no good instead of leading him to beleive everything is hunky dory he could have called summitt and had a new one on the way.

Re: Thanks for nothing MSD [Re: Quicksilver440] #383394 07/22/09 08:37 PM 07/22/09 08:37 PM
Joined: Feb 2003 Posts: 4,503 NJ 4 440challenger master
440challenger master 4 Joined: Feb 2003 Posts: 4,503 NJ	Sent a 6al box out a few years ago that quit. 50 bucks and it was like new. all new wires,connectors etc. Sent one out a month ago it was over $100 and they left the cut short wires and gave no connectors,grommets etc. I would of just bought a summit box...They are getting cheap and expensive.

Re: Thanks for nothing MSD [Re: 440challenger] #383395 07/22/09 09:11 PM 07/22/09 09:11 PM
Joined: Feb 2006 Posts: 1,949 land of 10,000______'s B BDS871Cuda top fuel
BDS871Cuda top fuel B Joined: Feb 2006 Posts: 1,949 land of 10,000______'s	All my MSD stuff works great. Maybe they see how INDY treats it's customers and they think they can do the same thing. Snap your neck, mega G-force launch, is all I want!

Re: Thanks for nothing MSD [Re: fourgearsavoy] #383396 07/22/09 09:22 PM 07/22/09 09:22 PM
Joined: Jul 2006 Posts: 9,366 Lehigh Acres, Florida rickstershemi master
rickstershemi master Joined: Jul 2006 Posts: 9,366 Lehigh Acres, Florida	Quote: I have dealt with MSD before and it was always cheaper than I thought and done per my my request Gus I've always gotten great service from MSD, just recently a buddy sent his dig/7 in for repair and they said two weeks, well he wanted it by the weekend for a race, but never said anything to them, so I called with his RMA#, explained the situation and it was back in the car a day early I do agree it would have been nice to mention the state of repair in the email.... Rickster

Re: Thanks for nothing MSD [Re: rickstershemi] #383397 07/22/09 11:03 PM 07/22/09 11:03 PM
Joined: Jul 2004 Posts: 4,384 Worst Weather USA 493_DART master
493_DART master Joined: Jul 2004 Posts: 4,384 Worst Weather USA	time for a Chrome/Gold box !

Re: Thanks for nothing MSD [Re: 493_DART] #383398 07/22/09 11:17 PM 07/22/09 11:17 PM
Joined: May 2004 Posts: 855 Brisbane Australia 5 572B1 super stock
572B1 super stock 5 Joined: May 2004 Posts: 855 Brisbane Australia	Quote: time for a Chrome/Gold box !

Re: Thanks for nothing MSD [Re: 572B1] #383399 07/22/09 11:25 PM 07/22/09 11:25 PM
Joined: Jan 2003 Posts: 6,531 Jacksonville, FL Chris2581 master
Chris2581 master Joined: Jan 2003 Posts: 6,531 Jacksonville, FL	Quote: Quote: time for a Chrome/Gold box ! x2 Nautilus Racing- We use Superformance gaskets and Turbo Action converters/products.

Re: Thanks for nothing MSD [Re: RedRam] #383400 07/22/09 11:49 PM 07/22/09 11:49 PM
Joined: Dec 2006 Posts: 506 Texas Afghanistan Iraq etc. D DakFink mopar
DakFink mopar D Joined: Dec 2006 Posts: 506 Texas Afghanistan Iraq etc.	customer service with many companies has gone to crap in the last 10years. If anything they should have called you and told you that they no-longer support that Box and gave you the option to buy a newer unit directly from them. That's what you get when you pay someone Minimal-Wages to answer a phone and route e-mails & mail on an Hourly wage. Everyplace I have called and gotten the Best Customer Service has been where the person answering the phone also does other work around the facility, or works off a Bonus Based commission.

Re: Thanks for nothing MSD [Re: DakFink] #383401 07/23/09 12:04 AM 07/23/09 12:04 AM
Joined: Oct 2004 Posts: 5,618 long island NY A Ari440 master
Ari440 master A Joined: Oct 2004 Posts: 5,618 long island NY	MSD7AL ! 1.39 9.85 - 137 mph

Re: Thanks for nothing MSD [Re: Ari440] #383402 07/23/09 12:52 AM 07/23/09 12:52 AM
Joined: Feb 2003 Posts: 10,210 Someplace you aren't S SomeCarGuy I Live Here
SomeCarGuy I Live Here S Joined: Feb 2003 Posts: 10,210 Someplace you aren't	That is nothing. I took a socket back to Sears for replacement. I was told 10-14 days. OK Month went by. No socket. Stopped in. Was told it was superceeded by a new part number. Well OK, why didn't you send the new one out? I got no call, no letter, nothing. Again, instead of handing me one off the damn shelf, they ordered it. It took 3 weeks but I finally got the socket yesterday.

Re: Thanks for nothing MSD [Re: SomeCarGuy] #383403 07/23/09 11:31 AM 07/23/09 11:31 AM
Joined: Sep 2005 Posts: 12,481 Chino Valley RodStRace I Live Here
RodStRace I Live Here Joined: Sep 2005 Posts: 12,481 Chino Valley	Yes, the OP issue is the apparent disconnect at the company and the lack of communication. A lesson for all companies here, the customer thinks of your business as a single entity, not as a bunch of people with compartmentalized tasks that are too busy to do anything but their own tasks and have no understanding of the entire process. That is what causes the shipping area to send out an email saying the unit is coming back, and the repair department to send out another (later) email explaining the results. Sure we all know that the company isn't one person, but we also know that a good company doesn't run like the government.

Re: Thanks for nothing MSD [Re: RedRam] #383404 07/23/09 11:34 AM 07/23/09 11:34 AM
Joined: Feb 2005 Posts: 28,312 Cincinnati, Ohio Challenger 1 Too Many Posts
Challenger 1 Too Many Posts Joined: Feb 2005 Posts: 28,312 Cincinnati, Ohio	I have always had my stuff repaired at the MSD trailer at the track while I stand there and watched. Lot's of times there was no bill. There alright in my book. They also shared lot's of tech info to keep the problem from reacurring.

Re: Thanks for nothing MSD [Re: Challenger 1] #383405 07/23/09 12:38 PM 07/23/09 12:38 PM
Joined: Jan 2004 Posts: 550 Ma Voluster mopar
Voluster mopar Joined: Jan 2004 Posts: 550 Ma	I have a dig 6 box i just sent back to MSD Could not get it to work in my car without breaking up Put my 6al back in runs fine Called tech it's not to hard to hook these boxes up. guy talked to me like I just stepped here from bedrock Sent it back they found no problem with it. So I have a dig 6 box that just came back from MSD if you are interested

Re: Thanks for nothing MSD [Re: RedRam] #383406 07/23/09 12:47 PM 07/23/09 12:47 PM
Joined: Jan 2003 Posts: 15,439 Val-haul-ass... eventually B BradH Taking time off to work on my car
BradH Taking time off to work on my car B Joined: Jan 2003 Posts: 15,439 Val-haul-ass... eventually	Two comments: 1. Yes, it would have been helpful if their e-mail would have informed you the unit was not repairable. I, too, would have been irked at the same situation. 2. IIRC there have been a number of postings over the years w/ people having problems w/ MSD's Digital 6 boxes. Sounds like they took a step backwards in some way going from the old 6A series to the digital version. Not sure if the Digital 7 units have had similar problems, though.

Re: Thanks for nothing MSD [Re: Voluster] #383407 07/23/09 12:48 PM 07/23/09 12:48 PM
Joined: Jan 2003 Posts: 6,314 The Swamp MegaDart master
MegaDart master Joined: Jan 2003 Posts: 6,314 The Swamp	I'd be pissed too redram, they should have notified you it was unrepairable... of course as a racer always having a spare is necessity! Quote: Called tech it's not to hard to hook these boxes up. guy talked to me like I just stepped here from bedrock same thing here. Installed programmable digital 7 and my pc would not interface with it. The guy on the tech line was not only rude but knew less then me. He said "my 4 year old pc was too new!!" as MSD is still using outdated 9pin serial port for hookup... Fortunately we can call on racers in times like those!! I will say Kudos to their contingency dept.! IHRA dropped the ball on my TS win and MSD stepped up and paid the $300 claim 3 months later!

Re: Thanks for nothing MSD [Re: RedRam] #383408 07/24/09 01:02 PM 07/24/09 01:02 PM
Joined: Jun 2005 Posts: 726 ohio M mike67net mopar addict
mike67net mopar addict M Joined: Jun 2005 Posts: 726 ohio	Quote: Little disappointed needing to vent. Sent my digital 6 back to msd because of an intermitant spark problem. Unit would work fine and then shut off like it had been turned off, problem became more frequent. Got an RMA # from them and off it went, cost to fix would be $26-$96 (IIRC). Few days later(7-16-09) got an email saying it was on it's way back I am a happy camper, it will be back in time 4 SomerNites Cruise in Somerset, KY this Saturday. Got it today with a letter saying "your unit is economically unrepairable and cannot be repaired due to the severity of damage, or the availability of certain components".... interesting, can't be too severe because it works most of the time and they knew what type it was from the RMA request form I had to fill out. They were kind enough to include a "limited repair waranty" form to use if their repair didn't work and I need to send it back. Would have been nice for them to include in the email a message that said the unit was not repairable etc... instead of making me think my fixed unit was on it's way back. Coupon towards a new unit would of been sweet, guess I am really dreaming now. oh well, thanks for listening. Oh crap, I sent mine in on 7/14, went through the same steps as you, and I got an email yesterday that it is on the way back.

Re: Thanks for nothing MSD [Re: mike67net] #383409 07/24/09 01:51 PM 07/24/09 01:51 PM
Joined: Jan 2003 Posts: 2,567 Appalachia RedRam OP master
RedRam OP master Joined: Jan 2003 Posts: 2,567 Appalachia	Quote: Quote: Little disappointed needing to vent. Sent my digital 6 back to msd because of an intermitant spark problem. Unit would work fine and then shut off like it had been turned off, problem became more frequent. Got an RMA # from them and off it went, cost to fix would be $26-$96 (IIRC). Few days later(7-16-09) got an email saying it was on it's way back I am a happy camper, it will be back in time 4 SomerNites Cruise in Somerset, KY this Saturday. Got it today with a letter saying "your unit is economically unrepairable and cannot be repaired due to the severity of damage, or the availability of certain components".... interesting, can't be too severe because it works most of the time and they knew what type it was from the RMA request form I had to fill out. They were kind enough to include a "limited repair waranty" form to use if their repair didn't work and I need to send it back. Would have been nice for them to include in the email a message that said the unit was not repairable etc... instead of making me think my fixed unit was on it's way back. Coupon towards a new unit would of been sweet, guess I am really dreaming now. oh well, thanks for listening. Oh crap, I sent mine in on 7/14, went through the same steps as you, and I got an email yesterday that it is on the way back. All may not be lost, I did some digging on their tech site and here is what I found. http://www.msdignition.com/forum/showthread.php?t=9032&highlight=potted&page=3 In the early production years for the MSD Digital 6(like mine), they potted(filled with urethane) the box to keep the competition from copying their circuitry etc... while waiting for the design to be patented. IMO that is BS, mine is potted and has a patent sticker on it . After they received their patent, they stopped potting the boxes. So, if your your box is fairly new they can probably repair it. Good luck! My new box came today and it is not potted. Last edited by RedRam; 07/24/09 02:07 PM.

Re: Thanks for nothing MSD [Re: RedRam] #383410 07/24/09 03:14 PM 07/24/09 03:14 PM
Joined: Jan 2005 Posts: 12,419 Kalispell Mt. H HotRodDave I Live Here
HotRodDave I Live Here H Joined: Jan 2005 Posts: 12,419 Kalispell Mt.	Mabey the sticker on your old one says "Patent pending", that would back up what they told you. As for there response it is probably a computer generated response and generic in nature. Not saying it is right or not but that is probably why that happened. If that is the case they need to update there computer responses. I am not causing global warming, I am just trying to hold off a impending Ice Age!

Re: Thanks for nothing MSD [Re: HotRodDave] #383411 07/25/09 08:29 PM 07/25/09 08:29 PM
Joined: Jan 2003 Posts: 2,567 Appalachia RedRam OP master
RedRam OP master Joined: Jan 2003 Posts: 2,567 Appalachia	Got the new box in and it is working fine, now it is time to get back to working on the jetting with the LM1. Decided to pop the cover off the old box just to see what I could see, yep it is potted and has a patent sticker on it . For inquiring minds, here is a pic of it. Quote: Mabey the sticker on your old one says "Patent pending", that would back up what they told you. As for there response it is probably a computer generated response and generic in nature. Not saying it is right or not but that is probably why that happened. If that is the case they need to update there computer responses. I would say you are correct about the comp generated reply, and I agree that they need more that one reply. 5375460-PtdMSD1.jpg (35 downloads)

Re: Thanks for nothing MSD [Re: Voluster] #383412 07/25/09 08:43 PM 07/25/09 08:43 PM
Joined: Jan 2004 Posts: 3,837 Central Missouri Fort Leonard... mopar65 master
mopar65 master Joined: Jan 2004 Posts: 3,837 Central Missouri Fort Leonard...	Quote: I have a dig 6 box i just sent back to MSD Could not get it to work in my car without breaking up Put my 6al back in runs fine Called tech it's not to hard to hook these boxes up. guy talked to me like I just stepped here from bedrock Sent it back they found no problem with it. So I have a dig 6 box that just came back from MSD if you are interested How much you asking for the msd? pm me please. thanks Mopar65 3520 pound race ready 1973 Street/Strip Dodge Dart - Stock stroke 440/727 10.49 @ 125.0 on 93 pump gas & ET Street Radials. More to come... ( SGT Miller) Proudly served 12 years in the US ARMY RESERVES support our troops

Re: Thanks for nothing MSD [Re: mopar65] #383413 07/26/09 11:01 AM 07/26/09 11:01 AM
Joined: Jan 2003 Posts: 5,989 Anoka County, MN L Leigh master
Leigh master L Joined: Jan 2003 Posts: 5,989 Anoka County, MN	They suffer from not having direct customer contact. Too insulated from reality. Why any company that sells race related items, wouldn't automatically turn repaired items around with NDA or 2DA service is beyond me. We get acused of being lower than whale poop at the bottom of the sea, when a radio knob costs more than a nickle, and takes 2 days.

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