Little disappointed needing to vent.
Sent my digital 6 back to msd because of an intermitant spark problem.
Unit would work fine and then shut off like it had been turned off, problem became more frequent.
Got an RMA # from them and off it went, cost to fix would be $26-$96 (IIRC).
Few days later(7-16-09) got an email saying it was on it's way back
I am a happy camper, it will be back in time 4 SomerNites Cruise in Somerset, KY this Saturday.
Got it today with a letter saying
"your unit is economically unrepairable and cannot be repaired due to the severity of damage, or the availability of certain components"....
interesting, can't be too severe because it works most of the time and they knew what type it was from the RMA request form I had to fill out.
They were kind enough to include a "limited repair waranty" form to use if their repair didn't work and I need to send it back.
Would have been nice for them to include in the email a message that said the unit was not repairable etc... instead of making me think my fixed unit was on it's way back.
Coupon towards a new unit would of been sweet, guess I am really dreaming now.
oh well, thanks for listening.

doesn't sound like they did anything wrong to me

sounds about right. msd is not high on my list anymore either. i sold my digital 6 and bought a summit box. i hear thier made by mallory. i'm not too hip on mallory either, but this box works great.

The email from MSD should have said it's not repairable...I'd be pissed too.

Did they do anything wrong? No. But that's why I hate doing biz by email.

Dang, I have a old 7AL2 box that has a high rpm miss and I was going to send it back but now you have me thinking.....

Its boxed up and ready to go too....

I have dealt with MSD before and it was always cheaper than I thought and done per my my request
Gus

I thought digital boxes were not repairable because they encapsulate the circuit boards with goo....??

Sent a 6al box out a few years ago that quit. 50 bucks and it was like new. all new wires,connectors etc.

Sent one out a month ago it was over $100 and they left the cut short wires and gave no connectors,grommets etc. I would of just bought a summit box...They are getting cheap and expensive.

All my MSD stuff works great. Maybe they see how
INDY treats it's customers and they think they
can do the same thing.

time for a Chrome/Gold box !

customer service with many companies has gone to crap in the last 10years.

If anything they should have called you and told you that they no-longer support that Box and gave you the option to buy a newer unit directly from them.

That's what you get when you pay someone Minimal-Wages to answer a phone and route e-mails & mail on an Hourly wage.

Everyplace I have called and gotten the Best Customer Service has been where the person answering the phone also does other work around the facility, or works off a Bonus Based commission.