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Re: Thanks for nothing MSD
[Re: Ari440]
#383402
07/23/09 12:52 AM
07/23/09 12:52 AM
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Joined: Feb 2003
Posts: 10,218
Someplace you aren't
SomeCarGuy
I Live Here
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I Live Here
Joined: Feb 2003
Posts: 10,218
Someplace you aren't
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That is nothing. I took a socket back to Sears for replacement. I was told 10-14 days. OK Month went by. No socket. Stopped in. Was told it was superceeded by a new part number. Well OK, why didn't you send the new one out?  I got no call, no letter, nothing. Again, instead of handing me one off the damn shelf, they ordered it. It took 3 weeks but I finally got the socket yesterday.
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Re: Thanks for nothing MSD
[Re: RedRam]
#383408
07/24/09 01:02 PM
07/24/09 01:02 PM
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Joined: Jun 2005
Posts: 726
ohio
mike67net
mopar addict
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mopar addict
Joined: Jun 2005
Posts: 726
ohio
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Quote:
Little disappointed needing to vent.
Sent my digital 6 back to msd because of an intermitant spark problem.
Unit would work fine and then shut off like it had been turned off, problem became more frequent.
Got an RMA # from them and off it went, cost to fix would be $26-$96 (IIRC).
Few days later(7-16-09) got an email saying it was on it's way back 
I am a happy camper, it will be back in time 4 SomerNites Cruise in Somerset, KY this Saturday.
Got it today with a letter saying
"your unit is economically unrepairable and cannot be repaired due to the severity of damage, or the availability of certain components".... 
interesting, can't be too severe because it works most of the time and they knew what type it was from the RMA request form I had to fill out.
They were kind enough to include a "limited repair waranty" form to use if their repair didn't work and I need to send it back. 
Would have been nice for them to include in the email a message that said the unit was not repairable etc... instead of making me think my fixed unit was on it's way back.
Coupon towards a new unit would of been sweet, guess I am really dreaming now.
oh well, thanks for listening.
Oh crap, I sent mine in on 7/14, went through the same steps as you, and I got an email yesterday that it is on the way back.
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Re: Thanks for nothing MSD
[Re: mike67net]
#383409
07/24/09 01:51 PM
07/24/09 01:51 PM
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Joined: Jan 2003
Posts: 2,567
Appalachia
RedRam
OP
master
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OP
master
Joined: Jan 2003
Posts: 2,567
Appalachia
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Quote:
Quote:
Little disappointed needing to vent.
Sent my digital 6 back to msd because of an intermitant spark problem.
Unit would work fine and then shut off like it had been turned off, problem became more frequent.
Got an RMA # from them and off it went, cost to fix would be $26-$96 (IIRC).
Few days later(7-16-09) got an email saying it was on it's way back
I am a happy camper, it will be back in time 4 SomerNites Cruise in Somerset, KY this Saturday.
Got it today with a letter saying
"your unit is economically unrepairable and cannot be repaired due to the severity of damage, or the availability of certain components"....
interesting, can't be too severe because it works most of the time and they knew what type it was from the RMA request form I had to fill out.
They were kind enough to include a "limited repair waranty" form to use if their repair didn't work and I need to send it back.
Would have been nice for them to include in the email a message that said the unit was not repairable etc... instead of making me think my fixed unit was on it's way back.
Coupon towards a new unit would of been sweet, guess I am really dreaming now.
oh well, thanks for listening.
Oh crap, I sent mine in on 7/14, went through the same steps as you, and I got an email yesterday that it is on the way back.
All may not be lost, I did some digging on their tech site and here is what I found.
http://www.msdignition.com/forum/showthread.php?t=9032&highlight=potted&page=3
In the early production years for the MSD Digital 6(like mine), they potted(filled with urethane) the box to keep the competition from copying their circuitry etc... while waiting for the design to be patented. IMO that is BS, mine is potted and has a patent sticker on it .
After they received their patent, they stopped potting the boxes.
So, if your your box is fairly new they can probably repair it.
Good luck! My new box came today and it is not potted.
Last edited by RedRam; 07/24/09 02:07 PM.
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Re: Thanks for nothing MSD
[Re: RedRam]
#383410
07/24/09 03:14 PM
07/24/09 03:14 PM
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Joined: Jan 2005
Posts: 12,419
Kalispell Mt.
HotRodDave
I Live Here
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I Live Here
Joined: Jan 2005
Posts: 12,419
Kalispell Mt.
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Mabey the sticker on your old one says "Patent pending", that would back up what they told you. As for there response it is probably a computer generated response and generic in nature. Not saying it is right or not but that is probably why that happened. If that is the case they need to update there computer responses. 
I am not causing global warming, I am just trying to hold off a impending Ice Age!
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Re: Thanks for nothing MSD
[Re: HotRodDave]
#383411
07/25/09 08:29 PM
07/25/09 08:29 PM
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Joined: Jan 2003
Posts: 2,567
Appalachia
RedRam
OP
master
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OP
master
Joined: Jan 2003
Posts: 2,567
Appalachia
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Got the new box in and it is working fine, now it is time to get back to working on the jetting with the LM1. Decided to pop the cover off the old box just to see what I could see, yep it is potted and has a patent sticker on it  . For inquiring minds, here is a pic of it.  Quote:
Mabey the sticker on your old one says "Patent pending", that would back up what they told you.
As for there response it is probably a computer generated response and generic in nature. Not saying it is right or not but that is probably why that happened. If that is the case they need to update there computer responses.
I would say you are correct about the comp generated reply, and I agree that they need more that one reply.
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