Let me first start off with - I'm a business guy. I have an Ivy League MBA and am a corporate cog for the day job, and own my own small business catering to racers (many of you are customers - thanks!!!). My goal is to provide my customers the best customer experience possible because I believe in that. I will jump through hoops with no expectation of a sale and will never leave a customer in a lurch if I can help it.

I have a lot of Indy parts in my car and, unlike some others on here, I have never had a bad experience with them. Well, in the process of restricting oil flow to my heads, one of the fittings in the Indy oiling system decided it is retiring and I need a new line. I called Indy this morning to to see if I can buy just the line. I can, for $15 plus shipping. I'm fine with that. But, then, I get told that they do not do any orders below $40!!! Their system will not even accept an order less than $40. What in the @#$%$ is THAT about?!?!?!? What a horrible practice and man that just speaks volumes as to the prioritization of the customer experience with them. Plus, if your system will not accept an order below $40, why would you offer parts (like fittings, gaskets, etc) that are substantially less than that?

I'm not bitter or angry, just really flabbergasted that a company would take this approach - afterall - it is the adding up of nickles and dimes that adds up to dollars. Compounding it is that in this economy they are turning down money because they are being greedy - just WOW!!!!!

So - now instead of me already having spent $15 plus shipping with them, I'm visiting local hydraulic businesses to get one made.

This just doesn't seem very intelligent to me.

let me help you, they suck

I hear ya. I was going to go with Indy parts for my next build but the more I hear about Indy themselves, I will probably find another avenue.

I'm visiting local hydraulic businesses to get one made.

That's what I did last year.

Then you hear about guys like Bigs!! when a Friend needed some idle air bleeds he just sent some up No Charge!!!

cant wait to see them at carlisle,
want me to tell them hi or fu for you, Bill!

i have a few choice words for them also.it outta be interesting to watch ken and russ squirm!!

Thats a damn shame they have to do business like that

Wow. What a stupid policy. They must be pretty arrogant to think their time is worth turning down sales under $40.

Boy am I glad I went with victors for my build.

thats why i am changing to B1's on both of my wedge cars, im selling off all my indy stuff slowly.

i am amazed that almost every time there is a "which head to buy" type thread the overwhelming reply is indy, but with a side note {don't buy from indy-buy from a dealer}. really now, where does the money end up at the end of the day???????

I hear you!!!! I live in Indy and know these guys pretty well....man they are rude, even if you walk in to buy something, you would think they were to busy to take your money...

B-1 from here on out for me...I had a issue with an adjuster of Scotts, probably my mistake somehow, he just shipped me one, no charge.... always willing to talk no matter how busy he is and you can not beat the tech support or the result of there products!!!

There stuff is very good, obviously it works. You can't argue with results.

But, personality wise, they are rude, obnoxious jerks. I don't have the time of day for them.

I would have asked if they could just send it free!

After the laughter had died down, I would have asked what they had that costs 200 bucks and weighs less than 6 ounches, 'cause I'm gonna order one of those and the fitting, then return one of them!

Do any of the Indy dealers here have that part? Such as Bob George or Dwayne Porter?

Small amount of justice. Ordered an ex rocker...$40 min...$27 rocker,send me some intake gaskets for the diff....rec'd 2 rockers and 6 intake gaskets...with adjusters!

My limited experience was bought a set of rockers and adjusters, one of the adjusters was bad. So the following week I see Russ at the trailer in Norwalk, explain the deal.

He opens a drawer full of them and kindly offers to sell me a new adjuster for the measly sum of $15, so that's what $240 for a set of their krap adjusters?

I bought it but I'm done with them, my money go's to local distributors now, let them deal with the Pirates.

Indys service is one of the worst there is!

B1