Paint Shop Mixed the Wrong Color...Kinda - Lemon Twist
#1961950
12/02/15 07:32 PM
12/02/15 07:32 PM
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Joined: Nov 2004
Posts: 25,050 Texas
GoodysGotaCuda
OP
5.7L Hemi, 6spd
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OP
5.7L Hemi, 6spd
Joined: Nov 2004
Posts: 25,050
Texas
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My car is an original FY1 Lemon Twist car but has been painted a time or two. I had a quart of paint mixed up to use with a tintable interior coating and ended up with a different yellow than I expected. I could use some input from those that deal with paint shops more frequently than I do. I went in and asked for "FY1 Lemon Twist". His computer didn't pop up with it, so he pulled out the book for 1972 Plymouth/Dodge colors and pointed to "Y1 - Top Banana/Lemon Twist". I told him that is the color I wanted. Naturally I didn't ask him to pop the cap before leaving and he didn't offer to show me the color otherwise I would have questioned it then. The label does show "Y1", but calls it Jasmine Yellow. What I have come to find out is they are both PPG "Y1" but Jasmine Yellow is OEM code DT2587 and Lemon Twist is OEM code DT2469. As per this reference: http://paintref.com/cgi-bin/colorcodedis...uth&con=cmoDo I have a leg to stand on? Do paint shops typically fix their mistakes like this? I feel like he went back to the machine, typed in "Y1" and hit GO. Not looking at the actual name, year or OEM code. The color vs my decklid [which should be Lemon Twist]
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Re: Paint Shop Mixed the Wrong Color...Kinda - Lemon Twist
[Re: Cab_Burge]
#1961985
12/02/15 08:31 PM
12/02/15 08:31 PM
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Joined: Nov 2003
Posts: 36,041 Lincoln Nebraska
RapidRobert
Circle Track
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Circle Track
Joined: Nov 2003
Posts: 36,041
Lincoln Nebraska
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diplomacy tact stacking the odds in your favor. I would call the shop & ask to speak with the owner. when he gets on the line I would ask for an appt time or a good time for you to come in speak with him regarding a custome service paint issue & give your name/ph & give as little info as you can just enough to inform him that there is a customer issue regarding your service. He will for sure then do some legwork on his own to find out who you are who painted it & what happened. show up & speak him firmly calmly giving him the details & ask how (we) may resolve this letting him volunteer a resolution (for a start & hopefully he does). appropriate silence/timing is key. you want subtle pressure on HIM to come up with a solution to THEIR mistake. Keep the conversation on an adult level rather than emotional accusations & #1 do as LITTLE talking as possible. give him (& his shop) the opportunity to resolve it as the fault may be theirs (I'm assuming it is). You're an actor in a Shakespearean play and you have a part to play. Good luck & post how it turns out (& the gory details!). Know that most shops/businesses are out to seperate the customer from as much money as easily and painlessly as their can & some even have a statistic on how many comebacks they expect to deal with in a fiscal year which will affect their profit (& affect their reputation) which rep affects their profit which is the bottom line. Good Luck! Be firm be strong be smart
live every 24 hour block of time like it's your last day on earth
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Re: Paint Shop Mixed the Wrong Color...Kinda - Lemon Twist
[Re: Twostick]
#1962652
12/03/15 09:05 PM
12/03/15 09:05 PM
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Joined: Nov 2004
Posts: 25,050 Texas
GoodysGotaCuda
OP
5.7L Hemi, 6spd
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OP
5.7L Hemi, 6spd
Joined: Nov 2004
Posts: 25,050
Texas
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Make sure you tell everybody you know, where this shop is and what a stand up operation they run.
Kevin Yep, no gripes here. I've used them a handful of times in the past as well.
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Re: Paint Shop Mixed the Wrong Color...Kinda - Lemon Twist
[Re: ScottSmith_Harms]
#1962757
12/03/15 11:51 PM
12/03/15 11:51 PM
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Joined: Mar 2008
Posts: 9,550 Sacramento CA
Morty426
master
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master
Joined: Mar 2008
Posts: 9,550
Sacramento CA
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Here's one I have recently had in my driveway wearing very accurate FY1 paint. Keep in mind that pictures and lighting can vary the appearance of yellow quite dramatically, this shot shows the color pretty accurately Have to agree that looks pretty dead on for FY1 - was it done in single stage?
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