My parents got one a few years ago for their place in southern IL. This past winter, when we had a bad cold snap for a couple of weeks, their furnace went out. They called it in to the warranty company, and were given the runaround on finding a network service person in their area. Fortunately, their neighbor called a local service rep to come look at it, and fixed it for a small fee. They tried to turn it in to the warranty folks, who had yet to get someone in their network to come look it over. They paid it themselves and dropped the warranty.