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Re: R/T Specialties???
[Re: BADBEE]
#78093
06/24/08 12:20 PM
06/24/08 12:20 PM
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Joined: Jan 2003
Posts: 5,044
At a gas station near you
badblack68
master
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master
Joined: Jan 2003
Posts: 5,044
At a gas station near you
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Quote:
Not to be a "cry baby" or a Tom basher but I wont buy from him anymore. He may know his stuff and have great parts but if you cant get them in a timely manner whats the point?
I used to be pro tom but after it taking 3 plus weeks to get my parts with little or no communication Im done with him.
I run a restoration business and when I place an order I need the parts delivered on time or it totally throws a wrench in my schedule and leaves me with angry customers.
He could at least call and say there is a problem.
If he is going to have a business he needs to run it like a business. Just my 2 cents.
I have a small Mopar restoration parts retail business. Tom is one of many of my wholesale suppliers. He always comes through for me, albeit sometimes faster than other times. I don`t advertise and try to sell anything that I don`t have have in my possesion, which avoids any negative issues with my customers. I also don`t take or place special orders. Those are my operating rules. Sure, I may lose a few sales but it isn`t because my customers are unhappy. I actually have quite a few repeat customers. Tom is a one man band who supplies just about everyone that handles Mopar restoration parts. I know he`s thought about going strickly wholesale, then where would you find all those odd ball items that we all need sooner or later. Tom has a great wealth of knowledge that he freely shares with anyone that asks. Is he hard to get a hold of? Yes at times, but in my opinion it`s worth the wait.
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Re: R/T Specialties???
[Re: BADBEE]
#78094
06/24/08 12:21 PM
06/24/08 12:21 PM
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Joined: Jan 2003
Posts: 1,660
Cleveland, OH
TWS
top fuel
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top fuel
Joined: Jan 2003
Posts: 1,660
Cleveland, OH
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Quote:
Most? No.
A good cross section, yes.
Look, if I was doing this on my own "hobby" car, I could
wait. I do this for a living. When I order parts,
I need the parts in a few days. Not a few weeks.
Its very simple, dont lie and say they are shipped,
then I get it 3 weeks later and they have a second
day air label on the box. They WERE NOT shipped. So dont lie
about it. This was not an isolated incident, this is the norm when I have dealt with Tom.
Is he a good guy? Yes. Is he a poor business man? Yes.
I hope he gets it worked out. But he didnt just start this
last year. He has been in the game for quit awhile and its not getting better.
OK, Moparts is a good cross-section? Then you have 5 complaints out of 19,435 Moparts members. I would say NEARLY ALL are satisfied. 
Just curious...on those with delays in shipping...were they for fasteners, or other stuff that Tom is a distributor for?
You may wish to question his customer service with your specific order(s), but as far as being a poor businessman? Not true. He is one of the more successful businessmen in this hobby of ours, and he built it all from scratch...in large part through helping others BTW.
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Re: R/T Specialties???
[Re: TWS]
#78095
06/24/08 12:38 PM
06/24/08 12:38 PM
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Joined: Jan 2003
Posts: 3,624
Ozark Mo.
BADBEE
master
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master
Joined: Jan 2003
Posts: 3,624
Ozark Mo.
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"Just curious...on those with delays in shipping...were they for fasteners, or other stuff that Tom is a distributor for?"
Doesnt really matter, if he is selling it, he is responsible to get it to you in a timely fashion.
"You may wish to question his customer service with your specific order(s)"
I tried, called every day for a week. At least 7 or 8 times through out the day, at different times. No luck.
This was after I had contacted him a week into the order and talked to him about my dissapointment in his delivery.
I doubt that every member here on Moparts has read this thread or there would be many more unhappy customers.
Thats probably all the time I can give to this subject. Got cars to build.
Im sure Tom appreciates you watching his back.
But remember, the next time that it takes you 2-3 weeks to get your parts, hes doing the best that he can, after he runs your credit card and the funds are in his bank.
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