Moparts
R/T Specialties???
Posted By: SSDAcuda
R/T Specialties??? - 06/22/08 02:31 AM
I tried placing an order on his website and it confirmed order but never took payment saying he'll call back.
Tried calling all week, no answer, no machine.
I NEED THESE FASTENERS!!!
HELP!!!
Posted By: mopar346
Re: R/T Specialties??? - 06/22/08 02:43 AM
Unfortunately Tom is hard to get in touch with sometimes, he works a regular job I think but his products are good and he's a good guy to deal with. Maybe he'll pop up on here this weeek end.
Posted By: SSDAcuda
Re: R/T Specialties??? - 06/22/08 02:51 AM
I even tried calling evenings...
He must be out of town all week.
Then this is just the normal?!
Posted By: Simonic
Re: R/T Specialties??? - 06/22/08 02:57 AM
Tom is sometimes hjard to get hold of but he really knows his stuff and his products are top notch.
All my orders from him have arrived (to the UK)no problem
Posted By: Anonymous
Re: R/T Specialties??? - 06/22/08 03:06 AM
i need some parts too, couldn't get ahold of him for the past 3 weeks......????
Posted By: SSDAcuda
Re: R/T Specialties??? - 06/22/08 03:19 AM
3 WEEKS!!!
I hope he comes home soon! I need this stuff yesterday!!
Posted By: Ludington1
Re: R/T Specialties??? - 06/22/08 03:19 AM
I've had great luck calling him on weekdays just before lunch.
Darren
Posted By: AZ-Nick
Re: R/T Specialties??? - 06/22/08 03:59 AM
Quote:
3 WEEKS!!!
I hope he comes home soon! I need this stuff yesterday!!
If you want, you can Email me the part numbers and quanity's of each and I will place the orders for you with R/T......
nicksclassicparts@cox.net
Nick
Posted By: SSDAcuda
Re: R/T Specialties??? - 06/22/08 10:42 AM
Nick, I already placed the order on his website. The problem is when it came time for payment, it never takes information and states he will call you back! I have been calling him all week to give him the money and confirm he recieved order.
Do you have another means of getting ahold of him, otherwise your order will be in line behind mine!
Posted By: AZ-Nick
Re: R/T Specialties??? - 06/22/08 01:16 PM
Quote:
Nick, I already placed the order on his website. The problem is when it came time for payment, it never takes information and states he will call you back! I have been calling him all week to give him the money and confirm he recieved order.
Do you have another means of getting ahold of him, otherwise your order will be in line behind mine!
I have to have another way because he is one of my suppliers. Let me know if you need me to help......
Posted By: badsixpack
Re: R/T Specialties??? - 06/22/08 02:58 PM
If tom has your credit info,it will show up soon.
Posted By: dobie
Re: R/T Specialties??? - 06/22/08 05:10 PM
I had the same problem several months ago. I tried to place a small order and got the "I'll be in touch to confirm payment and order." I never got a response and after waiting a week I bought the items thru another vendor.
Posted By: Ludington1
Re: R/T Specialties??? - 06/23/08 01:50 AM
Quote:
If you want, you can Email me the part numbers and quanity's of each and I will place the orders for you with R/T......
nicksclassicparts@cox.net
Nick
That's great advise there if you're having a hard time getting in touch with Tom... Nick is a great guy to deal with and sounds like you haven't passed any billing/payment information to Tom directly.
Darren
Posted By: dpatt67
Re: R/T Specialties??? - 06/23/08 01:51 AM
I had the same thing happen and had to chase him all over the place to get my stuff. Why should we have to do all this to give somebody money? If there is any way to avoid it, i won't use him again.
Posted By: Anonymous
Re: R/T Specialties??? - 06/23/08 01:56 AM
yea i don't know why you have to chase somebody to take your money, something isn't right here.
Posted By: NITROUSN
Re: R/T Specialties??? - 06/23/08 02:11 AM
It gets real old hearing you crybabies beating Tom down. He is a one man band. He takes care of one customer at a time. He will not drop a call when the phone rings. He is a asset to the hobby.
He stocks and has knowledge of all the little stuff that no one else wants to deal with.
Keep trying and leaving messages. He will get back to you. If you have an account and he has the credit card on file he will send the parts out.
Posted By: 70 buzz
Re: R/T Specialties??? - 06/23/08 10:22 AM
Quote:
It gets real old hearing you crybabies beating Tom down. He is a one man band. He takes care of one customer at a time. He will not drop a call when the phone rings. He is a asset to the hobby.
He stocks and has knowledge of all the little stuff that no one else wants to deal with.
Keep trying and leaving messages. He will get back to you. If you have an account and he has the credit card on file he will send the parts out.
I agree
Posted By: MoparJunkie
Re: R/T Specialties??? - 06/23/08 10:36 AM
I have ordered a ton of stuff off Tom....... very much a stand up guy! He is a tad bit hard to get up with. I like some call during the middle of the day(seems to be the best time to catch him). He is truly an asset because he does keep the small stuff nobody else will fool with..... Be patient, as we all know if you're in this hobby nothing ever gets done when it's supposed to!!!!! But we do need these guys for us to be able to do it.......
Posted By: Anonymous
Re: R/T Specialties??? - 06/23/08 10:50 AM
just talked to tom on friday and placed my order with him on the phone, had a great conversation with him.hes one of the best guys out there. hes a 1 man show and you just have to call a few times,you'll get him. i wont go anywhere else.
big or small order ,he ll get it out for you, give him another call.it only takes 1 day when he ships it out.
Posted By: BADBEE
Re: R/T Specialties??? - 06/23/08 12:48 PM
Not to be a "cry baby" or a Tom basher but I wont buy from him anymore. He may know his stuff and have great parts but if you cant get them in a timely manner whats the point?
I used to be pro tom but after it taking 3 plus weeks to get my parts with little or no communication Im done with him.
I run a restoration business and when I place an order I need the parts delivered on time or it totally throws a wrench in my schedule and leaves me with angry customers.
He could at least call and say there is a problem.
If he is going to have a business he needs to run it like a business. Just my 2 cents.
Posted By: HoosierTA
Re: R/T Specialties??? - 06/23/08 01:36 PM
Quote:
Not to be a "cry baby" or a Tom basher but I wont buy from him anymore. He may know his stuff and have great parts but if you cant get them in a timely manner whats the point?
I used to be pro tom but after it taking 3 plus weeks to get my parts with little or no communication Im done with him.
I run a restoration business and when I place an order I need the parts delivered on time or it totally throws a wrench in my schedule and leaves me with angry customers.
He could at least call and say there is a problem.
If he is going to have a business he needs to run it like a business. Just my 2 cents.
I agree.... he's likely right at the place where hiring help would pay for itself in lost revenue.
Not bashing; just know poor small business practice when I see it.
Posted By: xghobo
Re: R/T Specialties??? - 06/23/08 03:36 PM
Tom is a stand up guy and always does the right thing. How many other venders don not do so? Right now is show season so he might be a little hard to find at times. For me i make large orders for most of what i will need and then if i need additional i wait until i get intouch with him. Is it perfect no yes it would be better possibly if he had more help. But the way i look at it is these cars have been around over 30 yrs a week or 2 isnt going to kill it. If you cant wait then you should deal with another vender. But if the part is wrong or cust service is lacking than maybe you have learned a lesson.
Posted By: 05dakota
Re: R/T Specialties??? - 06/23/08 04:51 PM
i doubt he losses much revunue since almost the other venders buy from him.
Posted By: 71TA
Re: R/T Specialties??? - 06/23/08 06:09 PM
Quote:
Quote:
Not to be a "cry baby" or a Tom basher but I wont buy from him anymore. He may know his stuff and have great parts but if you cant get them in a timely manner whats the point?
I used to be pro tom but after it taking 3 plus weeks to get my parts with little or no communication Im done with him.
I run a restoration business and when I place an order I need the parts delivered on time or it totally throws a wrench in my schedule and leaves me with angry customers.
He could at least call and say there is a problem.
If he is going to have a business he needs to run it like a business. Just my 2 cents.
I agree.... he's likely right at the place where hiring help would pay for itself in lost revenue.
Not bashing; just know poor small business practice when I see it.
Whew, it sounds so easy (hiring an employee that is) 
Posted By: klunick
Re: R/T Specialties??? - 06/23/08 06:43 PM
Tom is good in my book. He even took the time to discuss some parts that can be interchanged and no one else knows about it. He also discussed several future projects I thought might be worthwhile. He stocks the stuff others wouldn't think about but without it, we would be hosed. I ordered my stuff months before I needed it but that is easy because I don't run a business, it is for a personal car.
Posted By: BADBEE
Re: R/T Specialties??? - 06/23/08 06:54 PM
"If you cant wait then you should deal with another vender",
So we should be at a vendors, (spelled vendor) mercy because they ship, or dont ship, when ever they may get around to it, after we have purchased an item?
Come on, thats no way to treat a customer.
"But if the part is wrong or cust service is lacking than maybe you have learned a lesson",
dont really know what you are trying to say there.
Dont get me wrong, Tom is a great guy. As I stated, at one time I was pro Tom.
But business is business. Dont tell me that its shipped and let me wonder for 2 more weeks where my parts are and not return calls.
"I will get back to you" means a day or 2 in my book. Not a week.
I have spent many thousands of dollars with Tom over the years, but dont see him making an attempt to change the way he does business, so I choose to go elsewhere.
Posted By: TrueTripleX
Re: R/T Specialties??? - 06/23/08 09:11 PM
Think of this as the Christmas season for Tom. He is EXTREMELY busy, everyone wants everything NOW and his elves are not there to help. If you are patient, Santa will make your dreams come true. Also, some cookies and milk help. Tom IS trying his hardest, but as I can attest to, being a one man show IS more than difficult, but as always, when no one else can, Tom will come through to save the day.
Posted By: 440PURSUIT
Re: R/T Specialties??? - 06/23/08 09:55 PM
I won't buy from hom any longer either! I am a small business man and if I employed his practices I would have no clients!
The most upsetting was that when you get a hold of him he will take the order and not give you pricing! However, he does take your billing info. You're pretty much at his mercy then and when the parts come so does the grossly inflated bill. This parctice has cost him 12 years of my business and I will avoid him now resorting to any other vendor first.
Buyer Beware!!!!!!! If you buy from him, just make sure you get pricing up front to avoid the surprises I got!
Posted By: TWS
Re: R/T Specialties??? - 06/23/08 11:14 PM
Quote:
I won't buy from hom any longer either! I am a small business man and if I employed his practices I would have no clients!
The most upsetting was that when you get a hold of him he will take the order and not give you pricing! However, he does take your billing info. You're pretty much at his mercy then and when the parts come so does the grossly inflated bill. This parctice has cost him 12 years of my business and I will avoid him now resorting to any other vendor first.
Buyer Beware!!!!!!! If you buy from him, just make sure you get pricing up front to avoid the surprises I got!
I find this very hard to believe. The prices are on his website. Shipping is what it is, especially these days.
Posted By: Anonymous
Re: R/T Specialties??? - 06/23/08 11:35 PM
Plain and simple,if you can't meet the demand then fix the problem.If you can't fix the problem you should not be doing business.Promise's are easy to make but hard to keep.If you don't take care of your're business someone else will.Eventually you will be out of business.
Posted By: DPelletier
Re: R/T Specialties??? - 06/23/08 11:48 PM
Is it time for another R/T Specialties thread already?
I'll say the same thing I say every time; I don't know Tom, but by almost all accounts he's a great guy who has produced some quality, hard to find stuff, BUT if you find his customer service lacking do what I do: buy his stuff from Nick or one of the other vendors that carry his stuff. Unless I'm missing something, that solves the problem.
I admit that I'm impatient and I'm willing to put up the extra coin to buy Tom's stuff through a third party vendor.
Dave
Posted By: 44D6PAKCUDA
Re: R/T Specialties??? - 06/24/08 12:02 AM
I ordered from Tom on Thursday(on the phone) and got the parts today.No problems.
Posted By: AZ-Nick
Re: R/T Specialties??? - 06/24/08 01:33 AM
Quote:
I admit that I'm impatient and I'm willing to put up the extra coin to buy Tom's stuff through a third party vendor.
Dave
Dave, You say extra coin, I have never done that!!! If someone needs me to get an order from Tom, I charge exactly what he has for prices on his website, not more!!!
Nick (ps: thanks for the cudos anyways.....
Posted By: belv2vert66
Re: R/T Specialties??? - 06/24/08 02:08 AM
Quote:
I ordered from Tom on Thursday(on the phone) and got the parts today.No problems.
same situation here 2 weeks ago Small part, window glass regulator bushing, Had it in my hands a couple days later and a reasonable price
Posted By: drmonday
Re: R/T Specialties??? - 06/24/08 12:45 PM
I have had nothing but five star service from Tom,
communication is fantastic and delivery is good. Also, he knows his products and mopars very well.
Posted By: BADBEE
Re: R/T Specialties??? - 06/24/08 01:53 PM
Well its good to hear that he is at least meeting some customers needs.
I guess if he can satisfy even a small percentage of
customers needs he will get some kudos and stay in business.
Posted By: hemiparts
Re: R/T Specialties??? - 06/24/08 02:28 PM
I deal with Tom on a weekly basis and I have never had a problem!! My customers are always happy with the product he supplies. I have found the best time to catch him is right around lunch time late week.
Posted By: TWS
Re: R/T Specialties??? - 06/24/08 03:21 PM
Quote:
Well its good to hear that he is at least meeting some customers needs.
I guess if he can satisfy even a small percentage of
customers needs he will get some kudos and stay in business.
To the contrary. I think far and away he meets MOST, if not, NEARLY ALL of his customers' needs.
Posted By: new bee
Re: R/T Specialties??? - 06/24/08 03:35 PM
I like Tom, but like others, I will not buy from him until he operates professionally.
During the restoration of my Super Bee, I found it very difficult to interpret when or if I was going to receive parts. Not only that, but on several occassions I received the wrong parts.
I don't want to be told "they are on the way" when they are not. I don't want to place an order online and not know when or if my stuff is coming.
I know he is a one-man show. I understand it's better to cut in the middle man and buy from one of the people who get parts from him. That's my plan for future products...not buying directly from Tom. I suspect it would be better for all parties involved.
Posted By: BADBEE
Re: R/T Specialties??? - 06/24/08 03:39 PM
"To the contrary. I think far and away he meets MOST, if not, NEARLY ALL of his customers' needs"
From the respones here, I DONT THINK SO.
Posted By: 05dakota
Re: R/T Specialties??? - 06/24/08 03:54 PM
you really believe most of his customers are on moparts?
Posted By: BADBEE
Re: R/T Specialties??? - 06/24/08 04:07 PM
Most? No.
A good cross section, yes.
Look, if I was doing this on my own "hobby" car, I could
wait. I do this for a living. When I order parts,
I need the parts in a few days. Not a few weeks.
Its very simple, dont lie and say they are shipped,
then I get it 3 weeks later and they have a second
day air label on the box. They WERE NOT shipped. So dont lie
about it. This was not an isolated incident, this is the norm when I have dealt with Tom.
Is he a good guy? Yes. Is he a poor business man? Yes.
I hope he gets it worked out. But he didnt just start this
last year. He has been in the game for quit awhile and its not getting better.
Posted By: DPelletier
Re: R/T Specialties??? - 06/24/08 04:08 PM
Quote:
Quote:
I admit that I'm impatient and I'm willing to put up the extra coin to buy Tom's stuff through a third party vendor.
Dave
Dave, You say extra coin, I have never done that!!! If someone needs me to get an order from Tom, I charge exactly what he has for prices on his website, not more!!!
Nick (ps: thanks for the cudos anyways.....
Sorry Nick; I didn't mean to suggest you sell RT Specialties products for a higher price than customers could buy from RT directly. Unless I'm mistaken YO and others sell his stuff too and I've been told that it costs more to buy his stuff from YO.
My point was to suggest that anyone who has experienced issues trying to communicate with Tom might be better off buying his fine products from a vendor carrying his stuff.....such as yourself.
Dave
Posted By: badblack68
Re: R/T Specialties??? - 06/24/08 04:20 PM
Quote:
Not to be a "cry baby" or a Tom basher but I wont buy from him anymore. He may know his stuff and have great parts but if you cant get them in a timely manner whats the point?
I used to be pro tom but after it taking 3 plus weeks to get my parts with little or no communication Im done with him.
I run a restoration business and when I place an order I need the parts delivered on time or it totally throws a wrench in my schedule and leaves me with angry customers.
He could at least call and say there is a problem.
If he is going to have a business he needs to run it like a business. Just my 2 cents.
I have a small Mopar restoration parts retail business. Tom is one of many of my wholesale suppliers. He always comes through for me, albeit sometimes faster than other times. I don`t advertise and try to sell anything that I don`t have have in my possesion, which avoids any negative issues with my customers. I also don`t take or place special orders. Those are my operating rules. Sure, I may lose a few sales but it isn`t because my customers are unhappy. I actually have quite a few repeat customers. Tom is a one man band who supplies just about everyone that handles Mopar restoration parts. I know he`s thought about going strickly wholesale, then where would you find all those odd ball items that we all need sooner or later. Tom has a great wealth of knowledge that he freely shares with anyone that asks. Is he hard to get a hold of? Yes at times, but in my opinion it`s worth the wait.
Posted By: TWS
Re: R/T Specialties??? - 06/24/08 04:21 PM
Quote:
Most? No.
A good cross section, yes.
Look, if I was doing this on my own "hobby" car, I could
wait. I do this for a living. When I order parts,
I need the parts in a few days. Not a few weeks.
Its very simple, dont lie and say they are shipped,
then I get it 3 weeks later and they have a second
day air label on the box. They WERE NOT shipped. So dont lie
about it. This was not an isolated incident, this is the norm when I have dealt with Tom.
Is he a good guy? Yes. Is he a poor business man? Yes.
I hope he gets it worked out. But he didnt just start this
last year. He has been in the game for quit awhile and its not getting better.
OK, Moparts is a good cross-section? Then you have 5 complaints out of 19,435 Moparts members. I would say NEARLY ALL are satisfied. 
Just curious...on those with delays in shipping...were they for fasteners, or other stuff that Tom is a distributor for?
You may wish to question his customer service with your specific order(s), but as far as being a poor businessman? Not true. He is one of the more successful businessmen in this hobby of ours, and he built it all from scratch...in large part through helping others BTW.
Posted By: BADBEE
Re: R/T Specialties??? - 06/24/08 04:38 PM
"Just curious...on those with delays in shipping...were they for fasteners, or other stuff that Tom is a distributor for?"
Doesnt really matter, if he is selling it, he is responsible to get it to you in a timely fashion.
"You may wish to question his customer service with your specific order(s)"
I tried, called every day for a week. At least 7 or 8 times through out the day, at different times. No luck.
This was after I had contacted him a week into the order and talked to him about my dissapointment in his delivery.
I doubt that every member here on Moparts has read this thread or there would be many more unhappy customers.
Thats probably all the time I can give to this subject. Got cars to build.
Im sure Tom appreciates you watching his back.
But remember, the next time that it takes you 2-3 weeks to get your parts, hes doing the best that he can, after he runs your credit card and the funds are in his bank.