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Re: R/T Specialties???
[Re: HoosierTA]
#78073
06/23/08 02:09 PM
06/23/08 02:09 PM
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Joined: Jan 2003
Posts: 12,432
Warren, MI
71TA
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 12,432
Warren, MI
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Quote:
Quote:
Not to be a "cry baby" or a Tom basher but I wont buy from him anymore. He may know his stuff and have great parts but if you cant get them in a timely manner whats the point?
I used to be pro tom but after it taking 3 plus weeks to get my parts with little or no communication Im done with him.
I run a restoration business and when I place an order I need the parts delivered on time or it totally throws a wrench in my schedule and leaves me with angry customers.
He could at least call and say there is a problem.
If he is going to have a business he needs to run it like a business. Just my 2 cents.
I agree.... he's likely right at the place where hiring help would pay for itself in lost revenue.
Not bashing; just know poor small business practice when I see it.
Whew, it sounds so easy (hiring an employee that is) 
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Re: R/T Specialties???
[Re: 71TA]
#78074
06/23/08 02:43 PM
06/23/08 02:43 PM
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Joined: Jun 2003
Posts: 3,318
Southern Maryland
klunick
master
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master
Joined: Jun 2003
Posts: 3,318
Southern Maryland
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Tom is good in my book. He even took the time to discuss some parts that can be interchanged and no one else knows about it. He also discussed several future projects I thought might be worthwhile. He stocks the stuff others wouldn't think about but without it, we would be hosed. I ordered my stuff months before I needed it but that is easy because I don't run a business, it is for a personal car.
67 Barracuda FB
69 Superbee
"Southern Maryland: If you want a good looking woman, you had better bring her with you"
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Re: R/T Specialties???
[Re: 71TA]
#78075
06/23/08 02:54 PM
06/23/08 02:54 PM
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Joined: Jan 2003
Posts: 3,624
Ozark Mo.
BADBEE
master
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master
Joined: Jan 2003
Posts: 3,624
Ozark Mo.
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"If you cant wait then you should deal with another vender",
So we should be at a vendors, (spelled vendor) mercy because they ship, or dont ship, when ever they may get around to it, after we have purchased an item?
Come on, thats no way to treat a customer.
"But if the part is wrong or cust service is lacking than maybe you have learned a lesson",
dont really know what you are trying to say there.
Dont get me wrong, Tom is a great guy. As I stated, at one time I was pro Tom.
But business is business. Dont tell me that its shipped and let me wonder for 2 more weeks where my parts are and not return calls.
"I will get back to you" means a day or 2 in my book. Not a week.
I have spent many thousands of dollars with Tom over the years, but dont see him making an attempt to change the way he does business, so I choose to go elsewhere.
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Re: R/T Specialties???
[Re: SSDAcuda]
#78076
06/23/08 05:11 PM
06/23/08 05:11 PM
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Joined: Oct 2004
Posts: 1,060
Ball Ground GA
TrueTripleX
super stock
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super stock
Joined: Oct 2004
Posts: 1,060
Ball Ground GA
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Think of this as the Christmas season for Tom. He is EXTREMELY busy, everyone wants everything NOW and his elves are not there to help. If you are patient, Santa will make your dreams come true. Also, some cookies and milk help. Tom IS trying his hardest, but as I can attest to, being a one man show IS more than difficult, but as always, when no one else can, Tom will come through to save the day.
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Re: R/T Specialties???
[Re: SSDAcuda]
#78077
06/23/08 05:55 PM
06/23/08 05:55 PM
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Joined: Dec 2004
Posts: 1,554
DC, MD Suburbs
440PURSUIT
pro stock
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pro stock
Joined: Dec 2004
Posts: 1,554
DC, MD Suburbs
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I won't buy from hom any longer either! I am a small business man and if I employed his practices I would have no clients!
The most upsetting was that when you get a hold of him he will take the order and not give you pricing! However, he does take your billing info. You're pretty much at his mercy then and when the parts come so does the grossly inflated bill. This parctice has cost him 12 years of my business and I will avoid him now resorting to any other vendor first.
Buyer Beware!!!!!!! If you buy from him, just make sure you get pricing up front to avoid the surprises I got!
1969 Hemi Charger R/T,
1970 Charger 472 Hemi 6 Sp
1969 Charger Pro Tour Project
1971 Barracuda Convert
1970 440 6pack Superbird,
1968 Fury I Police Pursuit 440 Super Commando 2 door sedan (Black/Blue)
1967 Barracuda Convert
1968 Barracuda Coupe
1972 Charger Rallye wanna be RT
1972 Sebring Plus 440-6 Clone
1969 Coronet Pro Street
2009 Challengeer SRT8 stick
1992-1986 Body 2500 4x4 440 stick
1982 Ramcharger 318 Sniper- getting enhanced.
1991.5 W250 Cummins- Big Chief
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Re: R/T Specialties???
[Re: 440PURSUIT]
#78078
06/23/08 07:14 PM
06/23/08 07:14 PM
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Joined: Jan 2003
Posts: 1,660
Cleveland, OH
TWS
top fuel
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top fuel
Joined: Jan 2003
Posts: 1,660
Cleveland, OH
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Quote:
I won't buy from hom any longer either! I am a small business man and if I employed his practices I would have no clients!
The most upsetting was that when you get a hold of him he will take the order and not give you pricing! However, he does take your billing info. You're pretty much at his mercy then and when the parts come so does the grossly inflated bill. This parctice has cost him 12 years of my business and I will avoid him now resorting to any other vendor first.
Buyer Beware!!!!!!! If you buy from him, just make sure you get pricing up front to avoid the surprises I got!
I find this very hard to believe. The prices are on his website. Shipping is what it is, especially these days.
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Re: R/T Specialties???
[Re: TWS]
#78079
06/23/08 07:35 PM
06/23/08 07:35 PM
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Anonymous
Unregistered
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Anonymous
Unregistered
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Plain and simple,if you can't meet the demand then fix the problem.If you can't fix the problem you should not be doing business.Promise's are easy to make but hard to keep.If you don't take care of your're business someone else will.Eventually you will be out of business. 
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Re: R/T Specialties???
[Re: TWS]
#78080
06/23/08 07:48 PM
06/23/08 07:48 PM
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Joined: Apr 2005
Posts: 15,134
Kelowna, B.C. Canada
DPelletier
I Live Here
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I Live Here
Joined: Apr 2005
Posts: 15,134
Kelowna, B.C. Canada
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Is it time for another R/T Specialties thread already?  I'll say the same thing I say every time; I don't know Tom, but by almost all accounts he's a great guy who has produced some quality, hard to find stuff, BUT if you find his customer service lacking do what I do: buy his stuff from Nick or one of the other vendors that carry his stuff. Unless I'm missing something, that solves the problem. I admit that I'm impatient and I'm willing to put up the extra coin to buy Tom's stuff through a third party vendor. Dave
1970 Super Bee 440 Six Pack
1974 'Cuda
2008 Ram 3500 Diesel
2006 Ram 3500 Diesel
2004.5 Ram 2500 Diesel
2003 Ram 3500 Diesel
2006 Durango Limited
[url] http://1970superbee.piczo.com [/url]
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Re: R/T Specialties???
[Re: 44D6PAKCUDA]
#78083
06/23/08 10:08 PM
06/23/08 10:08 PM
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Joined: May 2004
Posts: 1,378
Back In Iowa
belv2vert66
pro stock
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pro stock
Joined: May 2004
Posts: 1,378
Back In Iowa
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Quote:
I ordered from Tom on Thursday(on the phone) and got the parts today.No problems.
same situation here 2 weeks ago Small part, window glass regulator bushing, Had it in my hands a couple days later and a reasonable price
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Re: R/T Specialties???
[Re: BADBEE]
#78087
06/24/08 11:21 AM
06/24/08 11:21 AM
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Joined: Jan 2003
Posts: 1,660
Cleveland, OH
TWS
top fuel
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top fuel
Joined: Jan 2003
Posts: 1,660
Cleveland, OH
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Quote:
Well its good to hear that he is at least meeting some customers needs.
I guess if he can satisfy even a small percentage of
customers needs he will get some kudos and stay in business.
To the contrary. I think far and away he meets MOST, if not, NEARLY ALL of his customers' needs.
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Re: R/T Specialties???
[Re: TWS]
#78088
06/24/08 11:35 AM
06/24/08 11:35 AM
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Joined: Oct 2006
Posts: 7,066
portland or
new bee
Richard Cranium
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Richard Cranium
Joined: Oct 2006
Posts: 7,066
portland or
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I like Tom, but like others, I will not buy from him until he operates professionally.
During the restoration of my Super Bee, I found it very difficult to interpret when or if I was going to receive parts. Not only that, but on several occassions I received the wrong parts.
I don't want to be told "they are on the way" when they are not. I don't want to place an order online and not know when or if my stuff is coming.
I know he is a one-man show. I understand it's better to cut in the middle man and buy from one of the people who get parts from him. That's my plan for future products...not buying directly from Tom. I suspect it would be better for all parties involved.
Last edited by new bee; 06/24/08 11:36 AM.
*1969 383 4sp. Super Bee
*1966 Alfa Romeo Giulia Sprint GT
*1965 Porsche 356C
*2004 VW Passat Wagon
*2004 Mini Cooper S
*1967 Jaguar E-Type FHC
A mall cop is in our midst.
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