I'm not suggesting anyone should feel bad for any insurance company, ever, under any circumstances. Feel badly for the people who are losing their jobs due to the incompetence of executive leadership.

State minimum for property damage in Ohio is $25k.

Can anyone suggest a way to determine which 2 or 3 of the “truly mutual owned” insurance companies has high performing managers?

Does high performing management result in the greatest growth in customer numbers over a span of say 10 years?

Or does high performing management result in the “lowest of the low” yearly auto insurance premium for a particularly safe car/driver combination, like a 50 year old female with a big sturdy vehicle, etc.

Geico and Progressive are two companies I would NEVER do business with! And I can't do business with the USAA, so no skin off my back, As long as State Farm is around I will always use them for insurance, which is still the biggest scam ever invented by man of course until you need them...LOL..

Warren Buffet just making sure he continues ot make money. Company is a far cry from where it began as Government Employees Insurance Corporation...As for USAA been a member for 40 years and its a FAR cry from what it once was. From a Military Officers only company to now letting just about anyone in. Service the last two decades has gone to crap as well. But at least when it comes to repairs on wrecked cars they are still as good as it gets. You dont wanna know how many corners are forced to be cut with most companies during repairs.

No one forces a shop to cut corners. Any shop that cuts corners is 100% at fault for doing so. If the insurer won't pay, you charge the customer, you file a DOI complaint, etc. Lots of things a shop can (and should) do to get paid to complete the repairs as required by the OEM. Collision Hub does a great job of educating shops about this. Educated shops have no problems getting paid for every penny they are entitled to when an insurer doesn't want to pay what they should.

Also, this is not in any way implying that some insurers refuse to pay for things that they should. It happens all of the time. It shouldn't, but it does.

Same here, I was with them before all these insurance companies came out of of nowhere and bombarded your tv screen with commercials. Hope this will "layoff" the commercials also. No mo Flo!

i wouldn't buy insurance from "FLO" if it was the last company on earth...........

They must have laid off the Gieko advertising department- those weed advertisements suck.

Does that mean if I want new parts instead of used, I have to pay the difference or all?

That depends upon your policy.

https://coverager.com/geicos-2022-results/

sample quote

During 2022, GEICO experienced a reduction of 1.7 million voluntary policies-in-force after flat year-over-year growth from 2020 to 2021. According to the most recently published A.M. Best data for 2021, the five largest automobile insurers had a combined market share in 2021 of approximately 60.5% based on written premiums, with GEICO’s market share being the second largest at approximately 14.4%. GEICO’s management estimates its current market share is approximately 13.9%.

In 2022, GEICO had a pre-tax underwriting loss of $1.88 billion, compared to a ~$1.26 billion profit in 2021.

Combined ratio went from 96.7% in 2021 to 104.8% in 2022. Losses in 2022 reflected significant increases in average claims severities, primarily due to significant cost inflation in property and physical damage claims, which began to accelerate in the second half of 2021 and have continued through 2022. Increases in used car prices produced increased claims severities on total losses and shortages of car parts contributed to elevated claims severities on partial losses. In addition, injury claims severities continued to trend higher in 2022.
...snip...

GEICO has successfully obtained premium rate increase approvals from certain states in response to the significant claims costs increases it has experienced in recent years. As a result, it expects to generate an underwriting profit in 2023.
end quote

One wild thought based on the “hot topic” of this past year:
Did GEICO buy new AI software, try it out, and decide AI can indeed allow them to get rid of some percentage of their “number crunching” human beings?

Every major carrier is at least investigating/testing the use of AI for the exact reason you describe. I had a pretty heated discussion with one of our process directors about that topic.

I would also add all the others that cropped up after the late 80's.

Late 80s?

Geico - 1936
Progressive - 1937
American Family - 1927
Liberty - 1912 (10 years before State Farm)
Safeco - 1923

Safe Auto and some other non-standard/high-risk carriers are a lot younger, but that was because they were filling the void left when Progressive and a few other companies got out of that market during that timeframe.

The advent of AI doing the same thing to white collar workers that automation & offshoring did to blue collar workers over the past 30 years.

It was inevitable…especially as more & more formally privately held companies went public.

There’s more to this, but that would be better said in the “current events” forum.

Spot on, sir.

I beg to differ, They dictate labor rates, the dictate what parts can and cannot be used, in most cases like Geico they require used parts more often than not, but they are not alone. Why many refuse to do work from many insurers. Substandard repair practices is not good business practice, but most companies require alot of it these days. Why many shops have gone to a NO insurance work policy. Will do the work but you pay and you can fight with your insurance company. Most then understand better hwo the process works. This policy change works and there is ZERO shortage of work.

Again, any shop that cuts corners is wrong for doing so, and has no business fixing a tricycle. You also agreed with me, at least in part. Bill the customer, let the customer deal with the insurance company. The repair facility's business is with the vehicle owner, not the insurance company.

I did one insurance job 8 years ago . Customer with a 1 year old mini van had run over a large rock at the end of a driveway. No body damage, a few bumps and bruises underneath and the worst was a crushed exhaust. I quoted a new exhaust with factory catalytic converter as no aftermarket was available tet. She balked and called her adjuster and it just got stupid from there.

He wrote up a cradle (minor dent), oil pan (scrape) fuel tank(more scrapes) and of course an alignment.

Exhaust came from dealer, remaining parts from LKQ. The cradle was not dented but scraped and some rust, oil pan was filthy, fuel tank was dirty and scraped like the original. I'm guessing flood cars supplied these parts.

Labor times were in line hut insurance wanted to pay $42 per hour and shop rate was 80. After 2 weeks of back and forth, Customer without vehicle etc, the adjuster okays 60.

I replaced the cradle, exhaust and oil pan. Pressure washed the garbage gas tank and left it off.

I said never again will I get involved in insurance work.