FedEx is Starting to Really SUCK!
#2911400
04/17/21 06:41 PM
04/17/21 06:41 PM
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Joined: Jan 2003
Posts: 8,413 Highland, MI.
Sunroofcuda
OP
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OP
master
Joined: Jan 2003
Posts: 8,413
Highland, MI.
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In the past 8 weeks, I now have two shipments to customers that FedEx Ground says they delivered, but they DID NOT. On the older one, I shipped two boxes - he only received one of them, but FedEx says "well - our info shows two were delivered!" from my rep. So I have filed a claim - so far nothing from FedEx except 2x now they are saying they never received the form I filled out & emailed to them.
Latest was a customer today - his words (this was from this week):
Hey Eric,
Just letting you know that there seems to be a couple of problems with Fedex getting the mufflers delivered. First off it said it was delivered yesterday at 2:57 pm and the person that was home at the time said that nothing had come nor did they see a delivery person drop anything off and also nobody showed up on the doorbell cam. Then when I looked on the fedex website it said it was left at the back door which is impossible due to our backyard being high fenced off and locked and away from the main road. And then when I try to look at proof of delivery, it doesnt even have an address on it. It just says delivered to Springdale, AR. No street number on there. I tried to open a case with fedex today for a missing package but have yet to recieve confirmation with them on if it went through or not. The address that fedex provided me when you shipped out was correct so I'm not quite sure what happened.
No Man With A Good Car Needs To Be Justified
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Re: FedEx is Starting to Really SUCK!
[Re: Sunroofcuda]
#2911431
04/17/21 08:14 PM
04/17/21 08:14 PM
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Joined: Jan 2003
Posts: 13,616 md
mopars4ever
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 13,616
md
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Re: FedEx is Starting to Really SUCK!
[Re: Sunroofcuda]
#2911436
04/17/21 08:42 PM
04/17/21 08:42 PM
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Joined: Jan 2003
Posts: 15,540 Omaha Ne
TJP
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 15,540
Omaha Ne
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I haven't had any problems with them as of yet, But UPS is another story. Everything from leaving packages at the mailbox (Isolated & not visible from the house), think country setting, to delivering them to my lower storage building, tracking shows left at back door, Not wanting to back down my driveway / lane (700 ft long and a steep hill) Stating no one was here ( UH Not possible) And my security cameras show no UPS trucks or other attempts to deliver. Fed ex, other delivery services and the USPS have no problem. i was finally able to reach a lady at the local dispatch center and she told me they are not supposed to back up due to accidents etc. I said check your deliveries to my address over the last 20+ years as there have been A LOT and the company has made a substantial amount on those deliveries. She was quite helpful even going so far as to satellite image my address. She said she would take it up with management. She also gave me her direct number (not supposed to) So far so good. I do have one of the drivers PO'd as he got a good backside chewing (long story). This all started last year around the holidays. I'm sure the covid thing hasn't helped as more people are ordering on line.
Last edited by TJP; 04/17/21 08:43 PM.
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Re: FedEx is Starting to Really SUCK!
[Re: mopars4ever]
#2911455
04/17/21 10:29 PM
04/17/21 10:29 PM
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Superfreak
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Superfreak
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Re: FedEx is Starting to Really SUCK!
[Re: DAYCLONA]
#2911464
04/17/21 11:23 PM
04/17/21 11:23 PM
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Joined: Dec 2013
Posts: 4,704 Wichita
GY3
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master
Joined: Dec 2013
Posts: 4,704
Wichita
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Kicked them out of our business last year.
'63 Dodge 330 11.19 @ 121 mph Pump gas, n/a, through the mufflers on street tires with 3.54's. 3,600 lbs. 10.01 @ 133mph with a 250 shot of nitrous an a splash of race gas. 1.36 60 ft. 3,700 lbs.
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Re: FedEx is Starting to Really SUCK!
[Re: Pacnorthcuda]
#2911467
04/17/21 11:37 PM
04/17/21 11:37 PM
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Joined: Dec 2013
Posts: 4,704 Wichita
GY3
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master
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Wichita
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[align:center][/align] Kicked them out of our business last year. You don’t accept deliveries? Sure, we still get companies shipping us stuff on them but we don't offer them as a shipping option to our customers.
'63 Dodge 330 11.19 @ 121 mph Pump gas, n/a, through the mufflers on street tires with 3.54's. 3,600 lbs. 10.01 @ 133mph with a 250 shot of nitrous an a splash of race gas. 1.36 60 ft. 3,700 lbs.
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Re: FedEx is Starting to Really SUCK!
[Re: GY3]
#2911480
04/18/21 01:05 AM
04/18/21 01:05 AM
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Joined: Jan 2003
Posts: 16,843 Between Houston & Galveston TX
SattyNoCar
Smarter than no class Flappergass by a mile
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Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,843
Between Houston & Galveston TX
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I guess it depends on how your local branch(?) is run? I'm in charge of shipping at work. Every time we have an issue with FedEx, UPS is like "hold my beer, watch this"............ All the issues we have had with FedEx pales in comparison to what UPS has done, ESPECIALLY with freight. I'll spare the details, but UPS managed to not only break a 400lb item strapped to a pallet, they broke the pallet as well AND tried to blame us for it! It looked as if the pallet had fallen off the truck then got rammed into the loading dock.
John
The dream is dead, long live the dream.......😥
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Re: FedEx is Starting to Really SUCK!
[Re: SattyNoCar]
#2911485
04/18/21 01:42 AM
04/18/21 01:42 AM
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Joined: Jul 2008
Posts: 30,493 Florida STAYcation
dOc …
The village idiot's idiot
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The village idiot's idiot
Joined: Jul 2008
Posts: 30,493
Florida STAYcation
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I guess it depends on how your local branch(?) is run? I'm in charge of shipping at work. Every time we have an issue with FedEx, UPS is like "hold my beer, watch this"............ All the issues we have had with FedEx pales in comparison to what UPS has done, ESPECIALLY with freight. I'll spare the details, but UPS managed to not only break a 400lb item strapped to a pallet, they broke the pallet as well AND tried to blame us for it! It looked as if the pallet had fallen off the truck then got rammed into the loading dock.
THIS particular exact situation is WELL KNOWN in the haunts of bizarre claims against Fedex ! That in charge of THAT shipping department .,.. BUILT the pallet out of balsa wood !!
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Re: FedEx is Starting to Really SUCK!
[Re: dOc …]
#2911500
04/18/21 06:19 AM
04/18/21 06:19 AM
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Joined: Dec 2014
Posts: 5,958 ohio
ruderunner
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master
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Posts: 5,958
ohio
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We get lots of deliveries from lots of people by all the carriers in the area. You wouldn't believe how often someone will ship us something that weighs 1000 lbs on a flimsy pallet. We photograph every incoming delivery to prove received condition.
Small outgoing deliveries are by UPS and FedEx, larger stuff primarily with RL. All photograph to prove outgoing condition.
Angry white pureblood male
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Re: FedEx is Starting to Really SUCK!
[Re: fastmark]
#2911533
04/18/21 09:04 AM
04/18/21 09:04 AM
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Joined: Jan 2003
Posts: 10,763 North Dakota
6PakBee
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 10,763
North Dakota
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Problems with FedEx? Have I told you how much I hate FedEx.........
"We live in a time when intelligent people are being silenced so that stupid people won't be offended".
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Re: FedEx is Starting to Really SUCK!
[Re: SattyNoCar]
#2911548
04/18/21 09:50 AM
04/18/21 09:50 AM
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Joined: Jan 2003
Posts: 13,616 md
mopars4ever
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 13,616
md
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I guess it depends on how your local branch(?) is run? I'm in charge of shipping at work. Every time we have an issue with FedEx, UPS is like "hold my beer, watch this"............ All the issues we have had with FedEx pales in comparison to what UPS has done, ESPECIALLY with freight. I'll spare the details, but UPS managed to not only break a 400lb item strapped to a pallet, they broke the pallet as well AND tried to blame us for it! It looked as if the pallet had fallen off the truck then got rammed into the loading dock.
Not all pallets are created equal. Get a good solid one next time. Some are not made to hold much weight.
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Re: FedEx is Starting to Really SUCK!
[Re: SattyNoCar]
#2911553
04/18/21 10:08 AM
04/18/21 10:08 AM
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RWG75
Unregistered
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RWG75
Unregistered
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I guess it depends on how your local branch(?) is run? I'm in charge of shipping at work. Every time we have an issue with FedEx, UPS is like "hold my beer, watch this"............ All the issues we have had with FedEx pales in comparison to what UPS has done, ESPECIALLY with freight. I'll spare the details, but UPS managed to not only break a 400lb item strapped to a pallet, they broke the pallet as well AND tried to blame us for it! It looked as if the pallet had fallen off the truck then got rammed into the loading dock.
It's real easy to break a pallet with a fork truck, especially clamp trucks. As for falling off the truck, seen it happen more than a few times. Not loaded right or not secured right and they'll tumble out the back when the trailer jockey is putting them in the door. The fun ones are when the load shifts against the doors.
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Re: FedEx is Starting to Really SUCK!
[Re: ]
#2911568
04/18/21 10:49 AM
04/18/21 10:49 AM
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Joined: Jan 2003
Posts: 16,843 Between Houston & Galveston TX
SattyNoCar
Smarter than no class Flappergass by a mile
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Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,843
Between Houston & Galveston TX
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Even though I'm probably wasting my time, here goes............
Pallet was made of oak? VERY stout, it came TO us with an almost 500 lb piece of equipment strapped to it. No issues.
That piece had 4 contact points on the pallet, whereas the load going out was essentially a box, load was spread evenly, and it wasn't as tall. Similar strapping was used to attach the outgoing pallet.
The pallet came to us via FedEx without a mark on it. As mentioned, it left via UPS (per the customer).
But I'm sure most here are certain it was a balsawood pallet with rubber bands.
John
The dream is dead, long live the dream.......😥
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Re: FedEx is Starting to Really SUCK!
[Re: Sunroofcuda]
#2911708
04/18/21 07:19 PM
04/18/21 07:19 PM
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Joined: May 2007
Posts: 701 Northern California
lilcuda
super stock
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super stock
Joined: May 2007
Posts: 701
Northern California
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Does Fed Ex have an option to require a signature? If so, do that for every package, or don’t use Fed Ex.
'67 is an abbreviation of 1967 67' is an abbreviation of 67 feet They are not interchangeable.
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Re: FedEx is Starting to Really SUCK!
[Re: lilcuda]
#2911723
04/18/21 08:00 PM
04/18/21 08:00 PM
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Joined: Jan 2003
Posts: 8,413 Highland, MI.
Sunroofcuda
OP
master
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OP
master
Joined: Jan 2003
Posts: 8,413
Highland, MI.
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Does Fed Ex have an option to require a signature? If so, do that for every package, or don’t use Fed Ex.
Yes they do, & it's an extra charge - so I'd have to increase shipping on everything by probably $4.00 (going off memory), AND - I bet they could fudge that too by claiming they attempted delivery 3x, then it would get returned to me. I don't even want to think about doing this yet! Big problem is, the customer has already paid me for items plus shipping. If nothing gets delivered, & FedEx will not pay the claim, then either I give the customer more items for free, or the customer pays for another set of mufflers or whatever they bought. This is SO FU'ed!
No Man With A Good Car Needs To Be Justified
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