Jegs
#2795447
07/11/20 12:51 PM
07/11/20 12:51 PM
|
Joined: Aug 2003
Posts: 4,991 new jersey usa
11secdart
OP
master
|
OP
master
Joined: Aug 2003
Posts: 4,991
new jersey usa
|
Last week I placed an order for an item, I saw later that it was back ordered. I tried to cancel the order a few hours later, there is no where on their website to do so. I called customer service and was on hold for an hour. I hung up and called again later thru the order desk after another 15 minute hold I finally got a salesperson and she told me to call customer service, I told her I tried to and was on hold for an hour, she put me on hold for another 5 minutes and finally told me she would email customer service. I finally got an email hours later stating the order was canceled. I had the same problem with a return a month ago. I like Jegs ,I have ordered a lot from them over the years, they do a lot for the sport , they were a sponsor of the Million dollar race last week that an acquaintance of mine Won, and they are racers themselves which is great! but perhaps they should concentrate on their business a little more. I have ordered from Summit recently and had no problems.
Last edited by 11secdart; 07/11/20 02:10 PM.
68 Dart 410 / 904 92 D150 original owner 21 Ram 1500 Quad Cab, Big Horn , Hemi ,4x4 23 Audi Q5 16 Honda HRV
|
|
|
Re: Jegs
[Re: 11secdart]
#2795469
07/11/20 01:49 PM
07/11/20 01:49 PM
|
Joined: Jul 2004
Posts: 4,732 Watertown, WI
MikeyT
master
|
master
Joined: Jul 2004
Posts: 4,732
Watertown, WI
|
I had to cancel recently as well. I was told Covid is making shipping a nightmare right now.
Mike
1969 Dodge Dart Swinger
|
|
|
Re: Jegs
[Re: sasquatch]
#2795499
07/11/20 03:01 PM
07/11/20 03:01 PM
|
Joined: Jan 2003
Posts: 14,514 So. Burlington, Vt.
fast68plymouth
I Live Here
|
I Live Here
Joined: Jan 2003
Posts: 14,514
So. Burlington, Vt.
|
Guys Everything is upside down right now with procurement. Companies that are shut down are WAY behind and even the companies that are open are operating on skeleton staffs. Good companies with great track records are really struggling to keep up. We are seeing months of wait time for parts we stock normally. You cannot send everyone home to hide under the bed and expect the trucks to keep on rolling. Look at the highways. Where are all the trucks????? Our local Fed EX hub was building circus tent like structures to hold all of the undelivered packages. I am holding orders for weeks that used to take a day or two. Give them another chance when the world calms down. Todd Well said.
68 Satellite, 383 with stock 906’s, 3550lbs, 11.18@123 Dealer for Comp Cams/Indy Heads
|
|
|
Re: Jegs
[Re: sasquatch]
#2795682
07/12/20 05:18 AM
07/12/20 05:18 AM
|
Joined: Mar 2003
Posts: 4,848 Memphis
HemiRick
master
|
master
Joined: Mar 2003
Posts: 4,848
Memphis
|
I've ordered a bunch of perf. suspension parts for my Mustang....All of them are on back order and estimated shipping is late Aug. at this point. I think everyone spent their stimulus money on car parts, combined w the covid thing caused this.
Take care, Rick 68 Coronet R/T 440 & 68 Charger 528 Hemi,and 5 Challengers! 6 cyl, 318, 360, 383, 451
|
|
|
Re: Jegs
[Re: HemiRick]
#2795689
07/12/20 06:56 AM
07/12/20 06:56 AM
|
Joined: Oct 2005
Posts: 1,927 Seaford, Va
Kindafast
top fuel
|
top fuel
Joined: Oct 2005
Posts: 1,927
Seaford, Va
|
I know opinions are like other parts of the body but here is mine. Never have I had to put up with the lack of customer service from just about anywhere as I have the past few months. I honestly think a lot of this is an excuse for not doing your darn job. I know shipping and the other problems these businesses are having but , If you are willing to take my money then do your darn job. I honestly feel a lot of the problems are excuses for either bad planning or lack of give a crap.As far as Jegs , My son ordered a roll cage sept of last year from them and after months finally got his money back for non shipment in Feb of this year. That was Way before the virus excuse.
6.50 @105.26
|
|
|
Re: Jegs
[Re: Kindafast]
#2795706
07/12/20 07:48 AM
07/12/20 07:48 AM
|
Joined: Aug 2003
Posts: 4,991 new jersey usa
11secdart
OP
master
|
OP
master
Joined: Aug 2003
Posts: 4,991
new jersey usa
|
Well said Kindafast!!! I agree.
Last edited by 11secdart; 07/12/20 07:53 AM.
68 Dart 410 / 904 92 D150 original owner 21 Ram 1500 Quad Cab, Big Horn , Hemi ,4x4 23 Audi Q5 16 Honda HRV
|
|
|
Re: Jegs
[Re: 11secdart]
#2795794
07/12/20 12:36 PM
07/12/20 12:36 PM
|
Joined: Aug 2003
Posts: 4,696 On the parachute mount
n20mstr
master
|
master
Joined: Aug 2003
Posts: 4,696
On the parachute mount
|
No body is perfect!
Jegs , I paid for hotchkiss upper arms in nov . Still haven’t gotten them . Yes I call every couple weeks , yes Jegs calls hotchkiss while I hold on , they keep telling me they coming bla bla , but still not here . I’m assuming hotchkiss won’t make just one set ?
Other than that Jegs has been pretty good to me . Always handle any problems . Everything I’ve been ordering has come 2-3 days .
As mentioned, supply right now is a disaster because of COVID . We deal with it a lot at my job (Autobody supply) and it’s amazing what is held up . And yea some people do use COVID as an excuse .... lol
....BAD A$$ STREET CAR.....
|
|
|
Re: Jegs
[Re: Lee446]
#2795891
07/12/20 05:05 PM
07/12/20 05:05 PM
|
Joined: Aug 2003
Posts: 43,292 Bend,OR USA
Cab_Burge
I Win
|
I Win
Joined: Aug 2003
Posts: 43,292
Bend,OR USA
|
I order a March Serpentine belt drive chrome kit for a 350 Chevy in March from Summit along with a bunch of other hard motor parts like piston, cam and lifter and so on. I got everything but the March kit , time to call them in the morning
Mr.Cab Racing and winning with Mopars since 1964. (Old F--t, Huh)
|
|
|
Re: Jegs
[Re: Cab_Burge]
#2796002
07/12/20 11:07 PM
07/12/20 11:07 PM
|
Joined: Jun 2003
Posts: 9,225 Charleston
sixpackgut
Drag Week Mod Champion
|
Drag Week Mod Champion
Joined: Jun 2003
Posts: 9,225
Charleston
|
Troll around on Summits website for awhile. About a 1/3 is on backorder from sbc cams to sbm intakes. Its a total mess. A month ago I walked into my local Harbor Freight and it was empty. Wait till the 3 Gorges Dam breaks. Everyday my GF says "its going to get worse"
Gen 3 power 6.22@110, 9.85@135 Follow @g3hemiswap on instagram
performance only racing, CRT, ultimate converter, superior design concepts, ThumperCarbs
|
|
|
Re: Jegs
[Re: Uberpube]
#2826807
09/30/20 10:27 AM
09/30/20 10:27 AM
|
Joined: Dec 2005
Posts: 11,692 Fulton County, PA
CMcAllister
Mr. Helpful
|
Mr. Helpful
Joined: Dec 2005
Posts: 11,692
Fulton County, PA
|
I haven't dealt with them for years. They support the sport, participate, I guess they are nice guys, but...
The website is awful. I can't use it to search. I just give up. The Summit site - and everyone else for that matter - is much better to use. Shipping sucks as well. Even though they are in the same state. This goes back for years, so the COVID excuse doesn't work.
If the results don't match the theory, change the theory.
|
|
|
|
|