What the fxxx? Summit customer service
#2267070
03/10/17 10:25 PM
03/10/17 10:25 PM
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Joined: Jan 2005
Posts: 4,243 Charlotte, North Carolina
sgcuda
OP
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OP
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Joined: Jan 2005
Posts: 4,243
Charlotte, North Carolina
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So I wanted to order a new set of Moser axles. Called in around lunchtime. Since the axles are custom length, I already had a build sheet in hand. Then I was told " Sorry, we don't order custom axles over the phone. You need to fill out and sign the build sheet, then e mail or fax it to us, and call back in an hour". OK. I even went and printed out the filled out sheet on my computer so that there wouldn't be any measurement discrepancies due to my writing. Faxed the build sheet in and called back in an hour and a half. "Sorry. We didn't get it yet. It is probably still on the fax machine. Call back in another hour". Grr! OK. Called back in another hour and a half. "Yes, your fax came through. Kurt has your order. He just left for the weekend and his office is locked up. Call back Monday". So I asked, why did you give an order, that is in the middle of being processed, to someone that is going home? I've been trying to order these axles all afternoon? "Sorry. You could fax the build sheet in again and we could reprocess your order." I would call Moser direct, but Summit's free shipping, along with the rest of my order qualifying for interest free payments on the Summit Card gets you locked in.
Last edited by sgcuda; 03/10/17 10:26 PM.
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Re: [ Moparts Family Site - Keep it Friendly ]? Summit customer service
[Re: sgcuda]
#2267091
03/10/17 10:55 PM
03/10/17 10:55 PM
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Joined: Sep 2014
Posts: 4,457 Washington
madscientist
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master
Joined: Sep 2014
Posts: 4,457
Washington
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Sometimes the freight savings isn't worth all the hassles. Especially with custom order stuff.
Just because you think it won't make it true. Horsepower is KING. To dispute this is stupid. C. Alston
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Re: [ Moparts Family Site - Keep it Friendly ]? Summit customer service
[Re: J_BODY]
#2267175
03/11/17 01:34 AM
03/11/17 01:34 AM
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Joined: Dec 2005
Posts: 11,552 Fulton County, PA
CMcAllister
Mr. Helpful
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Mr. Helpful
Joined: Dec 2005
Posts: 11,552
Fulton County, PA
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so you strategically placed a middle man in between you and an order for a custom part.... I can't put a price on that. Didn't we have this same conversation about a set of wheels or something similar awhile back?
If the results don't match the theory, change the theory.
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Re: [ Moparts Family Site - Keep it Friendly ]? Summit customer service
[Re: sgcuda]
#2267206
03/11/17 03:06 AM
03/11/17 03:06 AM
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Joined: Jan 2005
Posts: 4,243 Charlotte, North Carolina
sgcuda
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OP
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Joined: Jan 2005
Posts: 4,243
Charlotte, North Carolina
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Doesn't have anything to do with the fact that they are custom order. Just someone doing their job to process the order. It isn't hard to read numbers off of a sheet. I work in a car dealership. If someone came in and was waiting for repairs, I certainly wouldn't give the job to someone about to go out to lunch.
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Re: [ Moparts Family Site - Keep it Friendly ]? Summit customer service
[Re: sgcuda]
#2267228
03/11/17 03:59 AM
03/11/17 03:59 AM
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Joined: Oct 2009
Posts: 1,267 North, Alabama
D-50
pro stock
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pro stock
Joined: Oct 2009
Posts: 1,267
North, Alabama
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I am also needing axles. I am curious what the price on the axles were. And what spline. Thanks....
1.33 60 ft,6.21 at 110.59 in the 1/8, pump gas small block,2950lbs,drag radials,mufflers and driven to track ...
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Re: [ Moparts Family Site - Keep it Friendly ]? Summit customer service
[Re: sgcuda]
#2267259
03/11/17 09:50 AM
03/11/17 09:50 AM
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Joined: Jan 2005
Posts: 4,243 Charlotte, North Carolina
sgcuda
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OP
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Joined: Jan 2005
Posts: 4,243
Charlotte, North Carolina
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35 spline. $369.97, free shipping. I'm not sure if I want to upgrade to lightened flanges or a dual bolt pattern. Looks like my order is ready for payment, but I am going to wait until Monday and talk to Kurt for verification on the order. Plus, I want to add rear brakes and a crank trigger kit.
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Re: [ Moparts Family Site - Keep it Friendly ]? Summit customer service
[Re: sgcuda]
#2267299
03/11/17 11:25 AM
03/11/17 11:25 AM
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Joined: Feb 2011
Posts: 1,454 Glendora Ca.
Just-a-dart
pro stock
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pro stock
Joined: Feb 2011
Posts: 1,454
Glendora Ca.
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Moser is a friendly company to deal with in my experience. To avoid disappointment I would deal with them direct.
That Summit price is probably the bare axle, no studs, no access hole for getting to the bearing retainer, maybe not even a bearing. Sometimes the real savings is getting the order right the 1st time with someone who cares about getting it right.
"Just a Bracket car dressed up like a streetcar"
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Re: [ Moparts Family Site - Keep it Friendly ]? Summit customer service
[Re: sgcuda]
#2267318
03/11/17 12:20 PM
03/11/17 12:20 PM
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Joined: Jun 2005
Posts: 6,257 gulfport, ms, west mi
rowin4
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master
Joined: Jun 2005
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gulfport, ms, west mi
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I would go with Moser direct. Can't remember the guy's name but he really bent over backwards to help me out.
it's ok to butt heads, just don't do it with a butthead
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Re: [ Moparts Family Site - Keep it Friendly ]? Summit customer service
[Re: rowin4]
#2267336
03/11/17 12:45 PM
03/11/17 12:45 PM
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Joined: Dec 2013
Posts: 4,672 Wichita
GY3
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master
Joined: Dec 2013
Posts: 4,672
Wichita
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Call Cass at Dr. Diff.
Give the numbers to an expert rather than an order taker.
'63 Dodge 330 11.19 @ 121 mph Pump gas, n/a, through the mufflers on street tires with 3.54's. 3,600 lbs. 10.01 @ 133mph with a 250 shot of nitrous an a splash of race gas. 1.36 60 ft. 3,700 lbs.
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Re: [ Moparts Family Site - Keep it Friendly ]? Summit customer service
[Re: GY3]
#2267853
03/12/17 03:03 AM
03/12/17 03:03 AM
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Joined: Jan 2003
Posts: 285 Northern IL
meathead66
enthusiast
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enthusiast
Joined: Jan 2003
Posts: 285
Northern IL
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Call Cass at Dr. Diff.
Give the numbers to an expert rather than an order taker. I agree no complaint on Cass.
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Re: [ Moparts Family Site - Keep it Friendly ]? Summit customer service
[Re: meathead66]
#2267891
03/12/17 09:31 AM
03/12/17 09:31 AM
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Joined: Dec 2006
Posts: 3,395 Pa
Hot 340
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master
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Posts: 3,395
Pa
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Call Cass at Dr. Diff.
Give the numbers to an expert rather than an order taker. I agree no complaint on Cass. x3. He helped me out a lot. Cass is good at what he does.
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Re: [ Moparts Family Site - Keep it Friendly ]? Summit customer service
[Re: Just-a-dart]
#2268000
03/12/17 01:57 PM
03/12/17 01:57 PM
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Joined: Oct 2011
Posts: 3,036 bean town ....Ca
WHITEDART
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master
Joined: Oct 2011
Posts: 3,036
bean town ....Ca
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Moser is a friendly company to deal with in my experience. To avoid disappointment I would deal with them direct.
That Summit price is probably the bare axle, no studs, no access hole for getting to the bearing retainer, maybe not even a bearing. Sometimes the real savings is getting the order right the 1st time with someone who cares about getting it right. 👏👏👏👏👏
In the 8s N/A.with Brett miller W8's 5.07 at 133 at 2700lb
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Re: What the fxxx? Summit customer service
[Re: sgcuda]
#2268012
03/12/17 02:21 PM
03/12/17 02:21 PM
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Joined: Dec 2003
Posts: 22,696 Bitopia
jcc
If you can't dazzle em with diamonds..
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If you can't dazzle em with diamonds..
Joined: Dec 2003
Posts: 22,696
Bitopia
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Couple weeks back, I dealt with Summit on a custom fuel cell. Salesman said he was off Thursday till Monday. Fine I said on the phone with him on Monday. He said He would need a drawing to forward to the Manufacturer. He had it within the hour. I called Tuesday and Wed to make sure it was adequate and the quote was in the works. After repeated calls for two weeks, finally speaking to another salesman with my frustration, I finally got a return call, he didn't remember the fuel cell conversation, said he would call back. Never did. I gave up. Price online then increased $300. His name was Enzo. I have worked with Summit for 30? years, very satisfied. I hope this is an anomaly, and not a start of a new downward trend.
Reality check, that half the population is smarter then 50% of the people and it's a constantly contested fact.
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Re: What the fxxx? Summit customer service
[Re: sgcuda]
#2269366
03/14/17 03:06 PM
03/14/17 03:06 PM
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Joined: Jan 2005
Posts: 4,243 Charlotte, North Carolina
sgcuda
OP
master
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OP
master
Joined: Jan 2005
Posts: 4,243
Charlotte, North Carolina
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REDEEMED Ordered axles, rear brakes, crank trigger and fuel fitting on Monday. Summit called back Monday afternoon to verify order was placed with Moser. Tuesday morning, the rest of my order showed up at the shop!
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