Rick...I know EXACTLY the position your in..... besides both me and the wife(AKA BOSS)having nasty respritory infections our production manager got it too....all 3 of us were in bad shape over a 3 week period.Then the Boss' grandfather passed away 9/12. A week later...her Dad 9/20....then my Grandmother 12/8.So we had a rough stretch of sickness...and death.....needless to say...the business suffered at little. But we're slowly catching up...and 97% of our customers understood...and the other 3%....PISS ON EM !!!!....chances are they would be sour grapes anyways...LOL