What of there criteria did they say you did not meet?
I know they are sneaky to be clear you have all the docs they ask for. If I recall some of the smaller things many just dont do or keep. I did have a grille damaged and they paid out $650 for it.
Dang they make it hard.... looks like a small section of the IRS.
https://pe.usps.com/cpim/ftp/manuals/dmm300/609.pdf Don't recall. Think they have you fill out all the paperwork to "feel good". It so not worth the effort. I figure my time is worth about $400/hr (nope, thats not what I "make". Thats to cover TAXES, overhead, payroll, TAXES, equipment, repairs, TAXES, new roof, TAXES, advertising, etc) They know that too.