Those two stories above... from an AMERICAN company is a good example of why
China and other overseas companies, are making so much money. These U.S. companies
like TTI better get their act together, asap.
And who do you call when your China made product fails or disappoints and who will answer and speaks American English to most likely tell you the same thing or less?...............I'll wait over here for that answer............
The answer is you don't expect to get an answer from the Chinese conpany, and pay less.
You pay more expecting to get support from an American company.
So if you don't get that support, why pay the premium?
I shared nothing that this was something of any urgency, and it's not.
The person responded, "I don't know how to measure that".
I responded, "Use a tape measure."
He responded, "I don't have time to go out back and take a measurement."
I responded, "well who might?"
He responded "Sam, call back next week"
I responded, "who is Sam?"
He responded, "the owner"
The person at TTI, from what I read, didn't totally not offer an answer but seemed not to be the person that had the technical knowledge to do what was asked. When questioned "then who might?" He responed with the "OWNER". Seems like he would have gotten an answer to his
not so urgent question from the top. I'm sure the OP wasn't the only customer on the phone or holding for customer service, Just got the wrong customer service person at the wrong time that didn't have the time to go back and measure a set of headers at that moment.
