What really pisses me off are the products that use other users to answer the questions. So what you end up is much like Moparts - someone asking a question and getting replies from people telling what worked for them. Paypal is one of those products !!
Quickbooks/Intuit does this. What's worse, if you use their "Chat" for help, you have a human helping, but they're helping 4-6 people at a time, so you may get a question that you immediately answer and have to wait for 10 minutes until they get back around to you and ask another question. I've started calling at 6:00 am Eastern so the call volume is low...
