FWIW most all the specialty shock guys are small operations so I am sure when they are busy they can be difficult to get ahold of. We worked with one of the big names used here and did not have a great experience, but plenty of others have had a great experiences there. We now work with Adam Drzayich who is another one of the shock gurus out there. BTW the Strange Ultra stuff is a very very good shock so I would not be quick to dismiss it, a Penske in sheeps clothing.