Last week I placed an order for an item, I saw later that it was back ordered. I tried to cancel the order a few hours later, there is no where on their website to do so. I called customer service and was on hold for an hour. I hung up and called again later thru the order desk after another 15 minute hold I finally got a salesperson and she told me to call customer service, I told her I tried to and was on hold for an hour, she put me on hold for another 5 minutes and finally told me she would email customer service. I finally got an email hours later stating the order was canceled. I had the same problem with a return a month ago. I like Jegs ,I have ordered a lot from them over the years, they do a lot for the sport , they were a sponsor of the Million dollar race last week that an acquaintance of mine Won, and they are racers themselves which is great! but perhaps they should concentrate on their business a little more. I have ordered from Summit recently and had no problems.