I agree, for a big outfit they strangely enough come through with reasons for me to keep on spending money with them.

BUT...you do need to watch out and sometimes have to hold them to account.

Case in point, I had ordered a set of SB King main bearings, after repeated delays and actually finding out from King that they had absolutely NO plans to do another run of these I called Summit, explained that THEY should be getting me that info as opposed to me calling their vendor to find out, and I cancelled the order.

OK, they refunded me the money...but b/c I used a discount code on my original order, and the return caused that total order$ to fall below what was needed for the discount to apply, they actually took a BIGGER chunk out...so my refund was smaller than what it should have been. Heck...I complained...c'mon man...but they did come through, and since I did order a set of SealedPower mains from them on another order they did issue me a FULL refund.

Still...had I not caught that I would have been shorted due to no fault of mine!