Have you ever talked to John Cope? You better hope you catch him on a good day.
Many times. Must be I have never caught him on a "Bad" day. He always answers the phone and answers my questions. Never had a negative conversation with the man personally.
I am running his VB and it is one of the best purchases I have made for my car.
Hope you get your issue figured out. Make sure you post and let us know what the problem was.