Couple weeks back, I dealt with Summit on a custom fuel cell. Salesman said he was off Thursday till Monday. Fine I said on the phone with him on Monday. He said He would need a drawing to forward to the Manufacturer. He had it within the hour. I called Tuesday and Wed to make sure it was adequate and the quote was in the works. After repeated calls for two weeks, finally speaking to another salesman with my frustration, I finally got a return call, he didn't remember the fuel cell conversation, said he would call back. Never did. I gave up. Price online then increased $300. His name was Enzo. I have worked with Summit for 30? years, very satisfied. I hope this is an anomaly, and not a start of a new downward trend.