Their catalogue is an amazing treasure trove of Mopar items & charts of light bulb apps etc (with pics) which is very beneficial. If you order a small part from their online catalogue then several weeks later you'll recieve their pricey catalogue for free in the mail & if you provide an email address You will recieve regular discount offers up to 20 or 25%. To answer your Q I've ordered several small items online & that's how they got my email address (then the catalogue showed up unexpectedly & I started recieving discounts) & no issues so far but all I have purchased is several minor items but I have a comfortable feeling about dealing with them