Hello, they are open. I, like you, tried for a LONG time to get them on the phone with no luck. I finally sent them a message using their "chat" service and got a call in about 10 minutes. When I told the rep about being unable to speak to a human when I called he told me they were super short handed and very busy. The rep seemed very flustered and really did not know anything and it took almost 30 minutes to place an order with him even though I had the part numbers. It also took them over a week to even ship the order even though it was just a compressor kit and it was in stock. At first I was told it would take 2 - 3 weeks to ship and when I said I was a shop with a customers car waiting that sped it up a little. This is certainly not the first time I have had issues with their "customer service" and if there was any other place to get these kits I would be going there.
