Re: Ray Barton customer service????
[Re: mercman1]
#2261927
03/01/17 11:45 PM
03/01/17 11:45 PM
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Joined: Jan 2003
Posts: 12,215 Benton, IL.
DaveRS23
Special needs idiot
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Special needs idiot
Joined: Jan 2003
Posts: 12,215
Benton, IL.
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I have had good service from him. He usually picks up himself when you call him. When they sent the ARP studs for my heads, they sent the wrong inner studs. I called him and they sent out the right ones the next day.
Call him and ask about it.
Master, again and still
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Re: Ray Barton customer service????
[Re: mercman1]
#2261930
03/01/17 11:56 PM
03/01/17 11:56 PM
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Joined: Sep 2014
Posts: 4,457 Washington
madscientist
master
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master
Joined: Sep 2014
Posts: 4,457
Washington
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I always add 125% to any time frame I'm given. It's a pretty close rule of thumb.
Just because you think it won't make it true. Horsepower is KING. To dispute this is stupid. C. Alston
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Re: Ray Barton customer service????
[Re: mercman1]
#2261976
03/02/17 01:29 AM
03/02/17 01:29 AM
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Joined: Sep 2003
Posts: 422 montana
BANDIT
mopar
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mopar
Joined: Sep 2003
Posts: 422
montana
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Just feel fortunate that its only a set of heads your waiting on.
64 Dodge Coronet 440. In progress 1998. Dodge Avenger. 8.35@165. 4400 DA 250” Neil and Parks Slip Joint. 7.36@183. 4600 DA 242" Mullis Dragster. 6.90@ 200mph
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Re: Ray Barton customer service????
[Re: mercman1]
#2262109
03/02/17 11:36 AM
03/02/17 11:36 AM
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Joined: Jan 2003
Posts: 13,377 Marion, South Carolina [><]
an8sec70cuda
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 13,377
Marion, South Carolina [><]
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I haven't dealt w/ them much, but they have been good to me. Back when I was searching for another Barton 4500 intake, there were none to be found anywhere. Barton didn't have any b/c of an issue w/ the latest castings they got from the foundry being crap. He told me to hold on a few minutes, so I did, he came back and told me he had a couple on the back shelf he had forgotten about that were 4500 manifolds, but were mistakenly drilled w/ the 4150 pattern. Said he could plug and redrill the pattern and cut me a good deal on b/c he couldn't send a motor out of his shop w/ one done like that. So I got it, the work looks nice, works just fine, and he made me a really good deal on it.
CHIP '70 hemicuda, 575" Hemi, 727, Dana 60 '69 road runner, 440-6, 18 spline 4 speed, Dana 60 '71 Demon, 340, low gear 904, 8.75 '73 Chrysler New Yorker, 440, 727, 8.75 '90 Chevy 454SS Silverado, 476" BBC, TH400, 14 bolt '06 GMC 2500HD LBZ Duramax
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Re: Ray Barton customer service????
[Re: mercman1]
#2262505
03/03/17 03:31 AM
03/03/17 03:31 AM
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Joined: Jun 2005
Posts: 6,257 gulfport, ms, west mi
rowin4
master
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master
Joined: Jun 2005
Posts: 6,257
gulfport, ms, west mi
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I have found talking to Ray on the phone that he must go home with a sore back. He sure does pat himself on the back a lot. A very helpful guy in my case.
it's ok to butt heads, just don't do it with a butthead
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Re: Ray Barton customer service????
[Re: rowin4]
#2262556
03/03/17 10:48 AM
03/03/17 10:48 AM
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Joined: Dec 2005
Posts: 872 NJ
SSDAcuda
super stock
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super stock
Joined: Dec 2005
Posts: 872
NJ
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Not making excuses but they are very busy up there. Racing season in full swing and about to begin on the East coast, A lot going on is an understatement.... I will say that I have seen a lot of things up at Rays shop, but one thing I never saw was a short cut. I will guarantee when you get your heads they will be worth the wait!
SS/DA 1924
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Re: Ray Barton customer service????
[Re: mercman1]
#2262616
03/03/17 01:11 PM
03/03/17 01:11 PM
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Joined: Oct 2011
Posts: 559 Idaho
LaRoy Engines
mopar
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mopar
Joined: Oct 2011
Posts: 559
Idaho
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Heads were supposed to ship out last Friday. After waiting 30 days, I called about every 10 days to get an update. Ray's answer was let me check, I will call you back. He finally called me more than two weeks later LAST week Wednesday to say they would ship out Friday the 24th. I've learned with a Hemi that the price is what the price is and I'm not concerned about that. I do have a dead line that I made Ray aware of. I hope they are worth the wait. That call back schedule is exactly my experience! Even if they said they would call back within 15 minutes. They always answered the phone and were very helpful, but I had to keep calling. Maybe their phone bill is excessive if they don't get you to call them?
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Re: Ray Barton customer service????
[Re: mercman1]
#2262702
03/03/17 03:33 PM
03/03/17 03:33 PM
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Joined: Oct 2006
Posts: 246 Cranberry Twp PA (North of Pit...
rumblefish72
enthusiast
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enthusiast
Joined: Oct 2006
Posts: 246
Cranberry Twp PA (North of Pit...
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I dropped in at their shop unannounced a couple of years ago. I was having geometry problems with a Barton - T&D Rocker setup that I purchased from Jeff at MCH before he left us. Ray took the time to look over my heads and rockers and showed me where things were off. He then robbed the parts that I needed out of a complete rocker kit he had in stock. It was expensive for me but he got me sorted out. Plus, while I was waiting for Ray, they let me roam around the shop and look at things. They had some cool projects they were working on.
Last edited by rumblefish72; 03/06/17 10:30 AM.
1972 Pro-Street 'Cuda, 500" Eagle stoker B Block, Eddy RPM heads, Victor Manifold, 850 Mighty Demon, Hemi 4 Speed, Dana 60 w/4.88 gears - Built by Hansen Racing Middlesex - NJ
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Re: Ray Barton customer service????
[Re: mercman1]
#2263092
03/04/17 03:37 AM
03/04/17 03:37 AM
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Superfreak
Unregistered
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Superfreak
Unregistered
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100
Last edited by Superfreak; 03/06/17 02:05 AM.
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Re: Ray Barton customer service????
[Re: mercman1]
#2264079
03/06/17 12:20 AM
03/06/17 12:20 AM
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Joined: Jan 2004
Posts: 4,576 Motor City
6PKRTSE
master
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master
Joined: Jan 2004
Posts: 4,576
Motor City
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They have never done me wrong. Great customer service for me anyway.
1963 Belvedere 440 Max Wedge Tribute 1970 Charger R/T S.E. 440 Six Pack 1970 Challenger R/T, 528 Hemi 1970 Charger 500 S.E. 440 4 BBL 1970 Plymouth Road Runner 383 1974 Chrysler New Yorker 440 1996 2500 RAM 488 V-10 4X4 2004 3500 Dually Cummins 4x4 2012 Challenger R/T Classic.
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Re: Ray Barton customer service????
[Re: mercman1]
#2265807
03/08/17 09:16 PM
03/08/17 09:16 PM
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Joined: Jan 2003
Posts: 14,506 So. Burlington, Vt.
fast68plymouth
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 14,506
So. Burlington, Vt.
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Here's what I'm curious about...... If your bread and butter work coming in the door is gen II hemi stuff........ The stuff you've been working on for like 40 years......... And you're also very well known for your head porting services on those same gen II hemi heads you've been specializing in for 40 years........ One would have to assume they have done enough of those heads to know what's involved with porting a set of them......right? Sooooo, it would seem to me as though the estimate on the porting costs could be a little closer to the final actual cost than $1000 difference. Or, is that just me not grasping the situation correctly.......
68 Satellite, 383 with stock 906’s, 3550lbs, 11.18@123 Dealer for Comp Cams/Indy Heads
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Re: Ray Barton customer service????
[Re: fast68plymouth]
#2266280
03/09/17 04:56 PM
03/09/17 04:56 PM
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Joined: Jan 2003
Posts: 2,077 Oklahoma City
Jwilli500
top fuel
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top fuel
Joined: Jan 2003
Posts: 2,077
Oklahoma City
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There you go again! Expectin' stuff to make sense... Here's what I'm curious about...... If your bread and butter work coming in the door is gen II hemi stuff........ The stuff you've been working on for like 40 years......... And you're also very well known for your head porting services on those same gen II hemi heads you've been specializing in for 40 years........ One would have to assume they have done enough of those heads to know what's involved with porting a set of them......right? Sooooo, it would seem to me as though the estimate on the porting costs could be a little closer to the final actual cost than $1000 difference. Or, is that just me not grasping the situation correctly.......
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Re: Ray Barton customer service????
[Re: mercman1]
#2266596
03/10/17 03:15 AM
03/10/17 03:15 AM
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Joined: Jun 2005
Posts: 6,257 gulfport, ms, west mi
rowin4
master
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master
Joined: Jun 2005
Posts: 6,257
gulfport, ms, west mi
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I talked today with Ray. I had a few questions that the guy who answered the phone couldn't answer. He put Ray on the phone who explained how they do adjustments in the shop. Now I'll be calling him tomorrow and we'll see how their real customer service is.
it's ok to butt heads, just don't do it with a butthead
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