Yes, legally and technically he is within his rights to refuse you but I agree with the above post. It's not right to dismiss you out of hand in my opinion.

There was a time in this country when soldiers and veterans were given special consideration in exchange for their unselfish service and sacrifice to ensure that all Americans have the freedom to be entrepreneurs and live the way they want. I'm sure some companies and individuals still hold true to that, but it seems there is much less so.

Maybe he's in a difficult financial situation that doesn't allow him to give a full refund/exchange, but I would think he could work with you at least somewhat...I would. If for nothing else other than keeping a customer happy...but that's just me.

I agree that this is a usable part, the damage is contained to a non functional part, besides the nick in the rotor surface which can be filed flat.

Maybe so, but I'd sure smooth it out to reduce the chances that the crack will migrate. Remember, that's a 1-pc cast iron deal intended to (cheaply) replace the small-bearing-diameter OEM forged-hub composite rotor.

Rick

Grinding it smooth is indeed a great idea, I didn't mention it because it looks like the part doesn't see enough stress to crack.
R.
PS: E-berg, good to hear from you!

I would clean the seal surface up with MEK and the seal too then JB Weld that seal in th ehousing and run it. May want to pull it and inspect later after a short run and in the mean time get another to replace it.

Well I already picked up a replacement, and it's on the way. I figured that grinding it smooth would help and I originally thought it was usable too a first glance. When all of the early responses said no, I found another and got it with free shipping. we'll see how it goes.

As for how some type of packing material would help prevent this, think of even using newspaper. If you pack the boxes with newspaper on both sides of the rotor, then if you were to drop the boxes, it keeps them from being able to bounce around inside the boxes and clang into each other. And it also keeps the weight of the rotor spread out so it can't center on one spot. Think of what would hurt more, a 50lb box sitting on your thigh, or a 50lb wrench balancing on end on your thigh. One the weight is centered in one spot, the other it's spread out. I think it would have helped.

Regardless, I have a new on the way, and I'm okay with the outcome

The 2 post above me bring up so good points however, there is 2 sides of the coin. Once you back something like side above the price of the shipping starts to go up. Then you get people complaining how shipping cost are to high. This is where buying insurance comes into to play. I think the man problem here is the time frame. Maybe in the furture it wuld be best to asked the seller not to ship until such and such date that way you could be there to make a claim.

Even in the rotors were to be shipped in a wooden crate with 2 feet of packing material around it. All it takes is once carless forklift driver to put a blade right through the box and you would still be in the same situation. It sucks either way you look at it.