15 years ago I bought a torque converter from TCI. During install we found the machine work wasn't finished on the snout. It ate the pump seal.
Called TCI and was told I had to send it back to them on my $$$. I did, thinking after they saw it they would make it right. Well, they fixed it or sent a replacement COD!!!
So it was thier failure of final inspection that caused me to pay shipping 3 times. A year later the converter failed and was junked. Which is where it started.
So, I will never buy from them again.
Btw, this was my daily driver truck, so the trans had to be put back in while they took my money.
Phone calls were worthless and rude.
Trash can incorporated is right.