Finally called them last night - it was my email.

If you have a period in your email before the "@" sign it will kick it back - they told me to remove the periods and try it which worked just fine.

Headers are ordered - we'll see how they look when they show up.

Stainless steel headers for $199 shipped to my door? *Sounds* too good to be true; we shall see but the fact that I got a real person who spoke clear and fluent English on the phone seemed like a good sign to me...?

Or the scam of the century!!!