If there is no photo on their (FedEx) delivery confirmation ask if they have one or better yet before you ask for a photo make a claim that the package hasn't arrived and see if they come back with a photo.

Here's my Rock Auto package as it was on the snow-covered porch, with the delivery person's image on the storm door glass taking the photo. My wife was on the other side of the door waiting for the delivery person to get closer to the porch before opening the door in subzero temps but the delivery person decided it was too much trouble (to lazy) to knock and deliver an already five-day late package. mad Oh and YES the corner of the package had a ding where it hit the porch from 20 feet, but no big deal for what was inside this package. Can't say that if it had been something heavier and more fragile.

Mike