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Re: Good Job
[Re: ZIPPY]
#7437
12/02/03 11:15 AM
12/02/03 11:15 AM
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Anonymous
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Anonymous
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This topic will die down as it has already begun to.
The ball is in the other court. Thats were the mudslinging originated and thats who needs to make this right, IMO..
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Re: Good Job
#7438
12/02/03 03:18 PM
12/02/03 03:18 PM
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Anonymous
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Anonymous
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In contrast with what has been said about Dave Hughes customer service tactics, I called CompCams help line today, waited 2 minutes and spoke with a tech, he gave me 3 different cam options along with the appropriate build-up scenarios/combos and performance expectations. He also said that they could easily and inexpensively alter lobe separation if idle quality and vacuum were a consideration...very helpful and knowledgeable.
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Re: Good Job
[Re: ktbundy]
#7440
12/02/03 04:25 PM
12/02/03 04:25 PM
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Joined: Jan 2003
Posts: 25,200
Upper Midwest
MoparforLife
Too Many Posts
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Too Many Posts
Joined: Jan 2003
Posts: 25,200
Upper Midwest
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Quote:
Don1 I have always admired the way you are able to build engines and go racing on a budget. I am much the same way. Always have been, always will be. But with regards to Hughes statement about not helping with someone else's problem, well I just can't agree with that. I own a pest control business that has been very successful. We are constantly getting calls from other companies customers asking us to help with advice in fixing the initial problem that the company they hired couldn't. Rather than blame the customer because they hired Joe Blow's company, we spend the time trying to help and in return we sometimes get nothing more than a thank you. But in other cases we gain a new customer. I don't feel that customers should be penalized for possibly making a bad decision, but rather helped in solving their problem. It's just good customer relations. I am in no way criticizing you Don, but sometimes being a business owner requires a little give and take. I guess the way I see it Hughes seems to be a little bit more on the take side.
Tom
Thanks:
But as for the other I have been in both the automotive business and the RV business where people have driven 100 miles to save $50.00 on a new vehicle or RV purchase then come to us to have a rattle or door adjusment fixed or in the case of RV's a carb or track adjustment that are the selling dealers responsabilty. Then expect us to do it for nothing cause it is a new vehicle. If we had been the selling dealer it would have been a freebee but not being the selling dealer they get charged for it and they can return to the dealer and try to get reimbursed. Warrenty work the same way, we have to do it but it doesn't say when. Our own customers come first. There are exceptions like tourists and so on. But to those people who think that they can drive awhile and save a buck then get imediate service on dealer freebies then they better go back to the dealer that they bought it from.
I have had the same thing happen to me on appliances, something broke and we are from another town and take it in to get fixed fuly expecting to pay to fix and get asked the "did you buy it here?" even when it is a brand that they sell. So that is not that uncommon a statement.
In Hughes statement I think that they were referring to other brand problem questions that were bought through the other supply houses. I think that were you to by a Hughes product from one of their supplying dealers that they would help you out.
Clean it, if it's Dirty. Oil it, if it Squeaks.
But: Don't fix it, if it Works!
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Re: Good Job
[Re: MoparforLife]
#7441
12/02/03 08:43 PM
12/02/03 08:43 PM
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Anonymous
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i don't see how R V repair, or appliance repair relates to this problem. besides, making a warranty customer wait, just because it's a warranty repair is a pretty lousy way to do business anyway. those statements tell me alot and likely is part of the reason we disagree more often than not on many issues. do you also talk bad about your customers???
this thread has a lot to do with attitude. as has been pointed out already, hughes is the one that started this whole mess by his degrading remarks. he has the opportunity to fix it too. if he doesn't, regardless of when this thread goes away, i will forever feel the same way about that man. if you want to patronize his business, go right ahead.
i run one business with two divisions and another independent of the first. i deal with customers on a daily basis. if your my customer, i'll do whatever i can to solve your problem or situation. you'll never hear me badmouth you, or any other customer, no matter what. we don't do "back burner" warranty repairs either. if it needs to be fixed, we fix it ASAP. we want to keep our customers happy whether it's a one time deal or a lifelong customer. maybe that's part of the reason these businesses are sucessful, who knows...
Last edited by DRAM; 12/02/03 08:46 PM.
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Re: Good Job
#7442
12/02/03 11:05 PM
12/02/03 11:05 PM
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Joined: Jan 2003
Posts: 25,200
Upper Midwest
MoparforLife
Too Many Posts
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Too Many Posts
Joined: Jan 2003
Posts: 25,200
Upper Midwest
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DRAM whether you agree with my post means nought to me.
The post was made relating to and earlier post about his (dave's) disclaimer relating parts gotten from other suppliers. I am saying that I have seen this type of thing other places not just from him or in his type of business and types of business as well.
I interpeted that as meaning that if you bought a Comp cam from Jeggs don't call Hughes to find out how they would install it or if it doesn't perform up to your expectations don't call them wondering why.
I am sure that you really appreciate it if a person goes somewhere else and gets their parts or service than comes to you to fix it when it doesn't work right. If you do you are one of the few that are that way and more power to you.
Even though Dave could have/should have worded his 'editorial diferently or not done it at all (preferably) it seems as if he may have his own toe with the hammer but hurt more egos than his own.
Clean it, if it's Dirty. Oil it, if it Squeaks.
But: Don't fix it, if it Works!
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Re: Good Job
[Re: MoparMuscle]
#7448
12/03/03 10:40 AM
12/03/03 10:40 AM
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Joined: Jun 2003
Posts: 7,658
SK. Canada
Not_A_Duster
master
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master
Joined: Jun 2003
Posts: 7,658
SK. Canada
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Quote:
I love for another businesses customers to call me. It is an opportunity to distinguish my business from theirs. I get calls all the time from people who didn't buy their computer from me. If I am able to fix their problem on the phone I do it. Most people will remember who took the time to help even if there was no money in it for them.
You think? - That has never been my experience. It has always been he who is cheapest wins, for the most part. We have a solid core of customers who recognise the difference in quality & service we offer & are willing to pay for it. Why should we jeaprodise our relationship with those customers by providing "free help" to those who do not pay for it? Why would anyone pay a little more for the after-sale service if they can buy from a discounter & still recieve my support??
IMO, offering service & technical information to people who have chosen to shop elsewhere due to price is just allowing them to take advantage of you. They will continue to buy at the discount place, because they know that they can get tech service & product knowledge from you. I say take care of your existing customers first...
It has gotten to the point where we no longer include specific product info or model #s in our quotes & proposals because people will take our designs & shop them around in search of a better price. So we have adopted a policy where we give you a framework description with total price at the bottom of the page. If you want specifics on the design, you pay a deposit. If that is unacceptable to you, then we probably do not want to waste any more time on you, because we know what you are going to do with the info we have provided. Funny thing is, those who are serious about purchasing our products & services seem to have no problem with it.
It's unfortunate that business has come to this point, but in a realistic world - that's the way it is.
....evil is winning....
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