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Re: Barry Grants not so great customer service
[Re: Bob_Coomer]
#488655
10/05/09 12:28 PM
10/05/09 12:28 PM
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Joined: Apr 2007
Posts: 2,826
NY usa
540challenger
master
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master
Joined: Apr 2007
Posts: 2,826
NY usa
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Quote:
Quote:
Try sending TechAtBG a PM he might be able to help you.
Yep
He replied to a thread a few days ago.
The man is listening...
BTW did anyone happen to read Barry Grants post on the Yellow Bullet a while back?...LMAO it was great...
No do you have a link????
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Re: Barry Grants not so great customer service
[Re: 540challenger]
#488656
10/05/09 12:48 PM
10/05/09 12:48 PM
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Joined: Nov 2003
Posts: 810
Sidney Ohio
9SecRoadRunner
super stock
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super stock
Joined: Nov 2003
Posts: 810
Sidney Ohio
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challenger1320
sorry to highjack, Kelly...if you place an order to California I need some stuff
Bill
You Thinking It's So Doesn't Make It a Fact
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Re: Barry Grants not so great customer service
[Re: jimmysarrow]
#488659
10/05/09 04:34 PM
10/05/09 04:34 PM
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Joined: Aug 2009
Posts: 456
corpus christi tex
Cheatham
mopar
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mopar
Joined: Aug 2009
Posts: 456
corpus christi tex
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Quote:
Good luck on 7 days. Sent mine back in July received almost 3 weeks later , and BG sent it back with signature required so it took another 2 days to get it from UPS ( UPS normally delivers @ my house between 4-5 pm, signature required they tried to deliver at noon , I guess UPS thinks nobody works in the daytime )
ups plain SUX
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Re: Barry Grants not so great customer service
[Re: jimmysarrow]
#488660
10/06/09 01:54 PM
10/06/09 01:54 PM
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Joined: Mar 2004
Posts: 127
Dahlonega, GA
TechAtBG
member
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member
Joined: Mar 2004
Posts: 127
Dahlonega, GA
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Quote:
Good luck on 7 days. Sent mine back in July received almost 3 weeks later , and BG sent it back with signature required so it took another 2 days to get it from UPS ( UPS normally delivers @ my house between 4-5 pm, signature required they tried to deliver at noon , I guess UPS thinks nobody works in the daytime )
Our repair policy is 7 business days or less once we receive it in house. If it is not repaired in this time then the repair is free. Now if you don't send us a way to contact you or you don't return our calls then it is a whole different issue.
Machines can break and sometimes it can take longer then normal to get parts from vendors but most everything coming in lately has been fixed and shipped in the 7 days.
Were you charged for the repair? What part was sent in and under what name and I will have Jeff pull the record on it so see exactly what happened.
Sorry but we do not have any control over what time UPS decides to deliver but all repairs are sent signature required due to fraud in the past by some. If you are not going to be home to accept it we can also ship to your work place. We try not to be hard to get along with.
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Re: Barry Grants not so great customer service
[Re: challenger1320]
#488663
10/06/09 02:28 PM
10/06/09 02:28 PM
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Joined: Jan 2003
Posts: 13,543
Marion, South Carolina [><]
an8sec70cuda
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 13,543
Marion, South Carolina [><]
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Call Aeromotive, they've been great to me.  CHIP
CHIP
'70 hemicuda, 575" Hemi, 727, Dana 60
'69 road runner, 440-6, 4 speed, Dana 60
'71 Demon 340, no drivetrain, on blocks behind the barn
'73 Chrysler New Yorker, 440, 727, 8.75
'90 Chevy 454SS Silverado, 476" BBC, TH400, 14 bolt
'06 GMC 2500HD LBZ Duramax
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Re: Barry Grants not so great customer service
[Re: challenger1320]
#488665
10/06/09 02:53 PM
10/06/09 02:53 PM
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Joined: Mar 2004
Posts: 127
Dahlonega, GA
TechAtBG
member
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member
Joined: Mar 2004
Posts: 127
Dahlonega, GA
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Quote:
The 7 day turn around is not a problem until you find the leak on monday and you have a race on Friday. I guess I just don't understand why BG won't sell a rebuild kit when everyone else does. They sell rebuild kits for there carbs. I guess it takes a specialist to rebuild a regulator. I borrowed a regulator for this weekend but come Monday I will be ordering a new Aeromotive or a Magnafuel. The BG is going in the trash can.
At the point a diaphragm goes the regulator typically needs other parts as well to get it back to spec . parts should be sent back every couple of years for service just like other components that require service but when this isn't done and something occurs then we have what we have here.
Why we don't sell those parts has been covered many times on many forums but I'll give you the cliff notes. As mentioned above by the time the diaphragm starts leaking in most cases other parts are needed but you can thank the litigious society we live in today as a contributing factor. The resaons are two-fold in that Barry wants to make sure that the product the customer is using is up to par and spec but also has a responsibility to do what is best for his employees to ensure they will have jobs as well. Years ago there was a law suit brought by another manufacuter that was using our regulator in a non-conventional method plus it had been modified from its original state yet they were still able to bring suit because of the way the legal system is because we had sold them a diaphragm which resulted in many thousands of dollars to defend. In regards to the fuel pumps guys have bought the seals from other manufacturers to install them only to have them still leak or the pump not put out the proper amount of volume and pressure.By having them sent back they are tested and repaired on the same benches that they were built on new and we know when they go out the door they are flowing to spec and the amp draw is not too high.
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That post was great. Thanks for the link. 