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Re: Not Bashing Indy, But....
[Re: Lil Demon]
#363178
07/01/09 09:26 AM
07/01/09 09:26 AM
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Joined: Sep 2008
Posts: 2,840
Flint, Michigan
B1Fish540
master
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master
Joined: Sep 2008
Posts: 2,840
Flint, Michigan
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Quote:
Guys - the title of my thread says it - I'm not out to bash Indy - I just don't get the business practice as it is SO unfriendly towards customers.
Bob - For whatever reason - I completely forgot that you are an Indy dealer - all apologies - I will remember that in the future.
Indy, for whatever other faults they may have, offer us some great products that work very well. I am not naive in business so I understand that sometimes you get bad with good, but in this case - it just seems like a very easily remedied "bad".
Maybe a better title fpr this thread would have been "Not Bashing Indy Products" When I was about to buy a crate engine about 10 years ago I thoght their motors looked so cool with the "Indy" logo and everything. That word "Indy" has a magic to it and it does'nt come from Russ & Co.! LOL
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Re: Not Bashing Indy, But....
[Re: Lil Demon]
#363179
07/01/09 10:25 AM
07/01/09 10:25 AM
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Joined: Mar 2006
Posts: 9,910
Eighty Four, PA
B G Racing
master
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master
Joined: Mar 2006
Posts: 9,910
Eighty Four, PA
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Quote:
Guys - the title of my thread says it - I'm not out to bash Indy - I just don't get the business practice as it is SO unfriendly towards customers.
Bob - For whatever reason - I completely forgot that you are an Indy dealer - all apologies - I will remember that in the future.
Indy, for whatever other faults they may have, offer us some great products that work very well. I am not naive in business so I understand that sometimes you get bad with good, but in this case - it just seems like a very easily remedied "bad".
 Al,if you still need the line and fittings just PM me.I have them in rubber and SS #3 and have some used also,same price I quoted you FREE  
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Re: Not Bashing Indy, But....
[Re: B G Racing]
#363180
07/01/09 11:12 AM
07/01/09 11:12 AM
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Joined: Jan 2003
Posts: 11,806
Portage,michigan
B3422W5
I Live Here
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I Live Here
Joined: Jan 2003
Posts: 11,806
Portage,michigan
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I had one dealing with Indy, a few years back, and it was kinda funny. We were down there for the big early spring show/swap meet at the fairgrounds. Indy had just built and tested a 416 Indy headed small block that was in Mopar Muscle or Mopar action called "small block stomper". That flat tappet motor supposedly made 670 horsepower on the dyno Anyhow the motor was there for sale, and i had at that time just gotten my 416 eddie motor built and needed a carb for it. They had a removable sleeve 1025 race demon sitting on that motor i ended up buying from them, took it right off the engine. Ken asks me" What are you putting that carb on", i told him my 416 eddie headed motor. He laughed, then said" Do yourself a favor and stay away from a dragstrip with that motor"...three or four buddies of mine were standing there(several of whom post on here, and couldnt believe he said that)   .....And about 2 minutes later tried to sell me a set of their offset indybrocks(that MIGHT fully done have made 20 more horsepower than the eddies i had)  I have never in my life ever met a pair(Russ/Ken)of more obnoxious, self centered, stuck on themselves people than those two. I feel for their dealers who i am sure are well aware of the truths above, and have to make the financial decision to sleep with them only because their products pay the bills. They wont ever get a nickle of my money, thats for sure, i would go way slower if need be to insure that, were it ever to be a decision i had to make. I frankly have had better customer service from Dish network at 1 in the morning from people in India i can barely understand explaining to me why a pay per view movie i purchased still isnt showing up on my TV set.
Last edited by B3422W5; 07/01/09 11:19 AM.
69 Dart GTS A4 Silver All steel, flat factory hood, 3360race weight
418 BPE factory replacement headed stroker, 565 lift solid cam, footbrake street/strip car
1.41 best 60 foot
6.54 @ 105.20
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Re: Not Bashing Indy, But....
[Re: 70blackfish]
#363182
07/01/09 02:42 PM
07/01/09 02:42 PM
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Joined: Apr 2007
Posts: 289
Lowes
steve660
enthusiast
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enthusiast
Joined: Apr 2007
Posts: 289
Lowes
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I wanted to buy a Megablock in 07. Wouldn't sell it to me unless I bought as a short block.
Also needed a cam. When I asked about the specs. they wouldn't say. Also told me you cant build a 500 inch motor with a 35 year old block, you'll drop the crank. I know theres issues with mains but it can be done if your careful.
PSO headed 632 from MM. Cracked cylinder, loose valve seats, low oil pressure, low cylinder pressure.
..... Now its a door stop....
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Re: Not Bashing Indy, But....
[Re: pittsburghracer]
#363185
07/01/09 05:38 PM
07/01/09 05:38 PM
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Anonymous
Unregistered
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Anonymous
Unregistered
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im still sticking as the all time funniest,unprofessional experience with indy is when i called Ken Lazzeri on a monday morning and ordered a 572 megablock shortblock and on thursday afternoon, it arrived in my driveway,when i checked the bore it was a 557 ci shortblock.
i immediately called indy and Ken Lazzeri got on the phone and told him, you sent me the wrong shortblock.
he responded with "its close enough,it'll work, it will be fine, and hung up on me. What the heck was that all about!!
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Re: Not Bashing Indy, But....
#363186
07/01/09 05:40 PM
07/01/09 05:40 PM
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Joined: Feb 2007
Posts: 6,295
U.S.
moparniac
master
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master
Joined: Feb 2007
Posts: 6,295
U.S.
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Quote:
im still sticking as the all time funniest,unprofessional experience with indy is when i called Ken Lazzeri on a monday morning and ordered a 572 megablock shortblock and on thursday afternoon, it arrived in my driveway,when i checked the bore it was a 557 ci shortblock.
i immediately called indy and Ken Lazzeri got on the phone and told him, you sent me the wrong shortblock.
he responded with "its close enough,it'll work, it will be fine, and hung up on me. What the heck was that all about!!
your kidding right! 
Mopar Performance
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Re: Not Bashing Indy, But....
[Re: moparniac]
#363187
07/01/09 05:51 PM
07/01/09 05:51 PM
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Anonymous
Unregistered
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Anonymous
Unregistered
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Quote:
Quote:
im still sticking as the all time funniest,unprofessional experience with indy is when i called Ken Lazzeri on a monday morning and ordered a 572 megablock shortblock and on thursday afternoon, it arrived in my driveway,when i checked the bore it was a 557 ci shortblock.
i immediately called indy and Ken Lazzeri got on the phone and told him, you sent me the wrong shortblock.
he responded with "its close enough,it'll work, it will be fine, and hung up on me. What the heck was that all about!!
your kidding right!
no im not kidding, this is a indy classic.
he also said i couldnt go fast with his indy 440-25 crossram with 2 carter 750's.
he told me at carlisle last july, ill never get the car in the low 9's with those carter carbs.ken said it was impossible, hes been working with that intake for awhile now and lot of R & D and only way to get low 9's out of it is with 2 holleys.
guess what ken, read my signature!!!!!!
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Post deleted by Defbob
#363188
07/01/09 06:51 PM
07/01/09 06:51 PM
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Anonymous
Unregistered
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Anonymous
Unregistered
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Re: Not Bashing Indy, But....
#363189
07/03/09 01:58 PM
07/03/09 01:58 PM
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Joined: Mar 2007
Posts: 2,252
Sebring, Florida
Mopar Grandpa
top fuel
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top fuel
Joined: Mar 2007
Posts: 2,252
Sebring, Florida
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There are not too many of you out there that have any nice things to say about ICH so I'll be one of them. I am in the construction business and I deal with material suppliers that don't deliver EXACTLY what I ordered, I deal with subcontractors that don't show up on time and don't get their work done on schedule so I know the frustrations. However, I don't "chuck" them just because one of their employees didn't live up to my expectations. We all screw up from time to time and I'm sure, from reading some of the posts, that ICH has done the same. Having said this you all need to see a side of Russ that you probably wouldn't expect. For the last 3 years Russ has had his "christmas tree" at the March swap meet in Indy to help raise money for the Juvenile Diabetes Research Foundation (the charity of the Indy Mopar Club)and this past meet he donated ALL of the proceeds ($1,000) to the foundation. I was there and saw him hand the money to our club president so this is a fact, not a rumor. He has done the same in past years but I don't remember the dollar amounts. I have beeen treated with the utmost respect from Russ, Kenny, Jim and Sam and I have treated them the same. I've purchased parts from them, had Kenny built me a 432 Legend Hemi, watched him dyno it, etc., etc. and never had a problem so why not cut them all a little slack as they are just humans like you and me. Jesus was the only perfect human that ever lived and they nailed him to a cross! Let's put the hammers and nails away. 
Last edited by Mopar Grandpa; 07/03/09 02:19 PM.
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Re: Not Bashing Indy, But....
[Re: Mopar Grandpa]
#363190
07/03/09 02:03 PM
07/03/09 02:03 PM
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Joined: Apr 2007
Posts: 3,746
Riverside, California
Lil Demon
OP
master
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OP
master
Joined: Apr 2007
Posts: 3,746
Riverside, California
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Quote:
There are not too many of you out there that have any nice things to say about ICH so I'll be one of them. I am in the construction business and I deal with material suppliers that don't deliver EXACTLY what I ordered, I deal with subcontractors that don't show up on time and don't get their work done on schedule so I know the frustrations. However, I don't "chuck" them just because one of their employees didn't live up to my expectations. We all screw up from time to time and I'm sure, from reading some of the posts, the ICH has done the same.
Having said this you all need to see a side of Russ that you probably wouldn't expect. For the last 3 years Russ has had his "christmas tree" at the March swap meet in Indy to help raise money for the Juvenile Diabetes Research Foundation (the charity of the Indy Mopar Club)and this past meet he donated ALL of the proceeds ($1,000) to the foundation. I was there and saw him hand the money to our club president so this is a fact, not a rumor. He has done the same in past years but I don't remember the dollar amounts.
I have beeen treated with the utmost respect from Russ, Kenny, Jim and Sam and I have treated them the same. I've purchased parts from them, had Kenny built me a 432 Legend Hemi, watched him dyno it, etc., etc. and never had a problem so why not cut them all a little slack as they are just humans like you and me. Jesus was the only perfect human that ever lived and they nailed him to a cross! Let's put the hammers and nails away.
I did not trash them as individuals - but the $40 minimum order when they offer $15 parts for sale is complete and total BS of a business practice from a customer experience perspective.
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Post deleted by Defbob
[Re: Lil Demon]
#363191
07/03/09 02:11 PM
07/03/09 02:11 PM
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Anonymous
Unregistered
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Anonymous
Unregistered
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Re: Not Bashing Indy, But....
#363192
07/03/09 02:16 PM
07/03/09 02:16 PM
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Joined: Mar 2006
Posts: 1,402
State of Corruption
camdog440
pro stock
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pro stock
Joined: Mar 2006
Posts: 1,402
State of Corruption
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Quote:
Many large company's will not even sell direct to anyone but jobber's.
They might have a great reputation if they did not sell directly to the public.
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Re: Not Bashing Indy, But....
[Re: Lil Demon]
#363193
07/03/09 02:28 PM
07/03/09 02:28 PM
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Joined: Mar 2007
Posts: 2,252
Sebring, Florida
Mopar Grandpa
top fuel
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top fuel
Joined: Mar 2007
Posts: 2,252
Sebring, Florida
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Quote:
Quote:
There are not too many of you out there that have any nice things to say about ICH so I'll be one of them. I am in the construction business and I deal with material suppliers that don't deliver EXACTLY what I ordered, I deal with subcontractors that don't show up on time and don't get their work done on schedule so I know the frustrations. However, I don't "chuck" them just because one of their employees didn't live up to my expectations. We all screw up from time to time and I'm sure, from reading some of the posts, the ICH has done the same.
Having said this you all need to see a side of Russ that you probably wouldn't expect. For the last 3 years Russ has had his "christmas tree" at the March swap meet in Indy to help raise money for the Juvenile Diabetes Research Foundation (the charity of the Indy Mopar Club)and this past meet he donated ALL of the proceeds ($1,000) to the foundation. I was there and saw him hand the money to our club president so this is a fact, not a rumor. He has done the same in past years but I don't remember the dollar amounts.
I have beeen treated with the utmost respect from Russ, Kenny, Jim and Sam and I have treated them the same. I've purchased parts from them, had Kenny built me a 432 Legend Hemi, watched him dyno it, etc., etc. and never had a problem so why not cut them all a little slack as they are just humans like you and me. Jesus was the only perfect human that ever lived and they nailed him to a cross! Let's put the hammers and nails away.
I did not trash them as individuals - but the $40 minimum order when they offer $15 parts for sale is complete and total BS of a business practice from a customer experience perspective.
I understand but there are a lot of businesses that have minimum orders but it would be nice if they would ship a smaller order. I guess I am fortunate to live within a driving distance. I guess I'm kinda in the same boat with them in my construction business; I have a minimum trip charge of $125 as I can't send someone out to install a door knob for $10.00. It's just a cost of doing business but again I totally understand your point. They aren't always the cheapest either and I do my shopping around to get the best price for the same part.
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Re: Not Bashing Indy, But....
[Re: 440Jim]
#363194
07/03/09 02:33 PM
07/03/09 02:33 PM
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Joined: Nov 2008
Posts: 833
MN
hemidup
super stock
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super stock
Joined: Nov 2008
Posts: 833
MN
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Quote:
As has been said, don't call Indy, call a dealer. You will get better service. IMO, Indy should not sell direct, they are hurting their sales by pissing off customers. Many companies don't sell retail direct, they use stocking dealers, etc. If a dealer gets your order for $20, they can add it to their larger order from Indy for stocking items (gaskets, rockers, etc).
Agreed . A manufacture shouldn't sell retail direct. Let the stocking dealers/retailer's make the $$$.
Jerry Williams.
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Re: Not Bashing Indy, But....
#363195
07/03/09 02:42 PM
07/03/09 02:42 PM
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Joined: Nov 2008
Posts: 833
MN
hemidup
super stock
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super stock
Joined: Nov 2008
Posts: 833
MN
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Quote:
im still sticking as the all time funniest,unprofessional experience with indy is when i called Ken Lazzeri on a monday morning and ordered a 572 megablock shortblock and on thursday afternoon, it arrived in my driveway,when i checked the bore it was a 557 ci shortblock.
i immediately called indy and Ken Lazzeri got on the phone and told him, you sent me the wrong shortblock.
he responded with "its close enough,it'll work, it will be fine, and hung up on me. What the heck was that all about!!
I heard the "its close enough, it'll work" right out of Russ's mouth with the Indy Gen III 426 Hemi at the 06 Monster Mopar Weekend. 4.05 bore, 4.05 stroke = 418 cu in. These new small block Hemi's can't take the bore required to make them a true 426. Russ told me that he could get the cubes to a 420-422, but its close enough to call it a 426?
Jerry Williams.
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Re: Not Bashing Indy, But....
[Re: hemidup]
#363196
07/03/09 03:13 PM
07/03/09 03:13 PM
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Joined: Jun 2004
Posts: 1,217
Wellington, FL
cudabunch
pro stock
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pro stock
Joined: Jun 2004
Posts: 1,217
Wellington, FL
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Quote:
Quote:
As has been said, don't call Indy, call a dealer. You will get better service. IMO, Indy should not sell direct, they are hurting their sales by pissing off customers. Many companies don't sell retail direct, they use stocking dealers, etc. If a dealer gets your order for $20, they can add it to their larger order from Indy for stocking items (gaskets, rockers, etc).
Agreed . A manufacture shouldn't sell retail direct. Let the stocking dealers/retailer's make the $$$.
Agree,but since they have the $40.00 charge on the site I dont see a problem there.People want to cut out the dealers and so buy direct.If Indy didnt sell direct know one would of ever known they were not very nice on the phone.
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