Kudo's to you Steve for bringing this up and letting people know.
I am most always very complimentary regards vendors.
In the case of Muscle Motors( and I live very close to them) I can honestly state from buddies and local racers who have used them, most all either know better or won't again.
I have used two shops( both further, and much further) away.... Best Machine and Hensley racing, with great results and service after the sale.
I intentionally avoided using Muscle Motors.

Let's all keep in mind that there are (at least) 2 different grievances here:
#1. how could you screw that up? Everyone has a bad day. The Joint Chiefs of Staff would be happy to have only screwed up once.
There's an old saying in private aviation, "there are only 2 kinds of pilots, those who have landed with the wheels still up, and those who haven't done it yet".
#2. when the damage is known, what did you do about it? This part is inexcusable.

I don't have anything to say positive or negative yet. They've been very helpful on the phone and have a size able down payment (hemi's aren't cheap). I asked for a longer build time to allow me to get into a new house (early next year). This is my first experience with paying someone to do an engine. Hopefully I don't get burned.

Either way, you guys will get the pics and videos. With any luck I'll be a happy customer with a FAST Hemi at Drag Week 2017. I have a sabbatical that year (8-weeks paid time off). Do you think a bright orange Pro-Street '69 Charger will get much ink in HRM?

Man, this and these other post`s are sure to nail the coffin shut on any future sales on here for MM I would think.......

i bought a motor off a member here that was supposed to be fresh ready to go... put it in the car and had heavy blowby.did a leakdown just on one bank and 3cylinders where over 50%!!!!had to pull the motor rering it and fix the heads.i spoke with the owner and asked to just cover the cost of the heads to get repaired which was $300(cost me $1200 for everything)he said sure chq is in the mail and never got a thing......supposed to be a reputable guy in the mopar community turned out to be BS.i wouldnt trust MM after reading these posts but im sure there are alot of places that somebody out there has sour feelings for they just never mention it.

I've had a bad day at the shop before and in all honesty, they tried to come correct and it was I that decided against it because of the goosebumps. I'm sure they would have fixed it right, but I was already onto another shop. Good guys and good nature trying to make good they were.
I've had mixed feelings from the very beginning about MM and I could sense a raw deal in the works by virtue of their talk spiel.
Now I know that my instincts were correct. After the sale is when good valor is needed and judged.
That is why my trust goes to other shops even if they are that far away.
Get your stuff back and go to BEST.

This bs is still going on? C'mon. Fix the damn thing. Plenty enough time has passed. When you have a follow up, that person goes to the front, if you are a reputable business.

There is not an engine builder out there, that has not had a thread similar to this, on the internet somewhere. I have seen Reher-Morrison, Sonny's, Schmidt, Shaffiroff and plenty of others, bashing threads. So regardless of what has been posted here, there is likely MORE to the story somewhere in the log pile.

As to the comments about THIS thread being the END of MM........hardly. They have been in business for a LONG time and there are WAY more people who have good things to say, than there are that bash them. Plus lots of bashers have zero personal experience. They may have read a thread like this, or have a buddy, who has a buddy, who has a cousin and he HEARD this from a friend of his. As a business, especially a racing oriented business, you will NEVER make EVERY person happy. It's just the nature of the business. Be it differences in vision, anticipated end results, money required.....whatever, it does NOT go as planned 100% of the time and somebody will not be happy.

Lots of people, me included, have used MM and never had the first complaint. Some haven't had good results.........This is a common trend in the industry and will continue. We see INDY bashing threads everyday.........they seem to be doing just fine and appear to be in no danger of having to lock the doors

..

Thanks!

^^^^^^^^^^^^^^^^^^Impossible and will never happen. Last time I checked, most builders don't manufacture the actual parts and you are always at the mercy of the companies that do.
Prime example......seems KB promises blocks in 6-8 months, have we seen anybody get one in less than a year. I have a 3 month crank, ordered from a VERY reputable crank maker now for about 5 months. Have a set of "be ready in 6 months" heads that I am still waiting on two years later. A builder would be a fool to put a time guarantee on a motor, because HIS suppliers said they would have him parts in X amount of time. And don't say swap suppliers. Customer wants a KB block for example, where else would it be suggested to buy one

Are you for real? I know you have way too much experience to post garbage like this.

No one with the IQ of a grape fruit would EVER agree to this, because of all the variables in engine building, the number 1 variable being the CUSTOMER (pointing out that in no way was this a dig at Steve, the OP, as I have PM's him several times with my thoughts).

Abosolutely rediculous.

If i remember right...Monte Smith has haters on the yellow bullet also....Cry baby's...Just want to cry...take mike's ass to court if you feel your being wronged...your cry baby chit is starting to get old

OK - I've been following this thread since it first showed up. I've been working (directly) with MM for about 10 years now. Overall, I've been happy and continue to use them for my high-end stuff. Has it been a perfect relationship? No, there have been bumps in the road. But bottom line, MM has made good on everything I've done with them. I've worked with all the big dogs ... Indy, Barton, FHO, Hughes, MM, MCH, etc. I've been a Mopar only type guy since 1979. I don't have a required delivery date for any of my stuff and I only spend the cash that is in my play money account. I have a wife, three kids (two in college) and a mortgage so I have to save up and spend wisely.

I decided to build a big inch street Hemi several years ago. MM has been advising me and helping me acquire parts. The biggest wait was for the World Aluminum Block. I think it took 18 months between when I put my money down and when MM told me that they had received it. That was several years ago. It will probably take me another year to assemble it and get it on the MM Dyno. I'll post my results and video when the time comes. I'm a pretty reasonable guy and I'm expecting a positive outcome. If things go bad, I'll work with MM to get it ironed out. If I'm unhappy, I'll vote with my feet and start working with another builder. In any event, don't look for a bashing thread from me. MM has been in business for 25+ years ... you can't do that without lots or repeat customers. If most people were unhappy, they'd be out of business.

I was going to say something helpful, but after making that same mistake many times I think I'll just watch and laugh.

Muscle Motors indeed did have an excellent reputation at one time. It was primarily because Chuck Senatore ran the place.
He left a long time ago.

Have you ever had work done on your motor when chuck owed the business?

Started not to weigh in on this because I hate keyboard wars...oh well...I am a LONG time MM customer as well as Mancini and sometimes Hughes but for my "serious" stuff I have always gone to MM, Eric has always treated me right, heads, cams, short blocks, tech advice, etc. I've been using them since the late 80's I think, still have an old ported set of Stage 6's I got from them years and years ago that have thousands of passes of them, have a brand new 512 short block sitting on the stand right now waiting to be installed, it took approx. 6 months to get but I ordered it knowing when I needed it and gave them plently of time. Maybe my story is different from the op's but it is what it is, I hope the op gets his issues worked out with them, best of luck to you.

I have used muscle motors for a long time also and they are willing to take the time to discuss cam profiles on my B1. One thing to keep in mind is that this build being discussed is a very custom build with a lot of R&D. It's not a run of the mill B1 or Indy head motor. Not to discount the time it has taken but communication is important if things are delayed in the R&D phase.

While true about the R&D time, the OP says they are way past that phase now. IIRC it had low oil pressure and the cam was not what the OP thought it should be.

MM said they would get it handled in short order. I guess there is a difference of opinion on short order.