Consumer cellular customer service is bad. Also, don't try bringing any phone from another company to start service with CC. It will work sometimes but the service is flawless once you purchase one of their phones. Strange how that works, huh?
Also you have to go to deal with CC mouth-breathers at your local Target if you don't want to deal with customer service by phone. Next time you are at Target, walk past the CC desk back in the electronics section and look at the line of folks with CC issues. Then, talk to a couple of them about their CC experiences.