after viewing all the comments here, why does this guys attitude after being treated poorly make people so miffy? If you think about it, he's a customer AND a distributor (at some point) he was not given an answer to his question or treated how a buyer should be. He used swear words? big whoop. It should be more of interests to potential customers that he was able to resolve the problem and both parties are happy and continuing to be working with each other. By the sound of it, he has high praise for the owner. I wonder how this all would have played out if a popular Moparts member had posted that video, would it have a different reaction?