I have used PTC for my converters the last few years. But this last one they had 2 tries at and still didn't get it right. And frankly, they didn't seem like they could be bothered.

Called Lenny cold, had never done any business with him. He took a lot of time with me and made some suggestions for me to do on my end. I sent him my PTC converter. He opened it up, changed a thing or two and it works much better. I think his bill was like $250 or something. I hope the new guy does as well. But for me, Lenny took the time and made an effort to make a difference. My hat's off to him and I hope he is enjoying whatever it is he is doing now.

Thanks again, Lenny.