Hello,
I have been around long enough to know their bad rep. The woman on the phone is very difficult, like I should know to provide her with my middle initial every time i call?? To be honest, I don't care how nasty they are, as long as I get the part i need. I have used them as a last resort three separate times and tehy have had exactly what i needed and tehy shipped right away. Last Wed. afternoon I ordered a master cylinder and a power steering pressure hose, two things I couldn't obtain together from the places I tried. They were able to tell me that they were in stock and would be shipped that day! I received them w/ cheapest (ground) shipping option on Friday. Car was on the road Saturday! Everything fit perfect and was period correct. Maybe a little pricier, but i don't care. I grew up in a family business and am happy to support one. She actually reminds me of my grandfather, a very successful retailer and a very tough SOB... Until they give me the shaft, I will keep going back.
Pete