That's often the problem when the customer doesn't verify exactly what they want, sometimes a vendor might be out of stock, rather than lose a sale, they substitute another mfg's line, or advertise a certain line early in business, then switch mfg's down the road and catalogs/websites don't get updated, or a myriad of reasons why you got grape juice instead of champagne, often the reason I go directly to the mfg, I don't need service with a smile or coddled conversation, just the parts that I paid for....