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That is bizarre, I would be pissed for sure. I know the timeframe sucks but at least they are standing behind their product. Knock on wood, mine have been fine since day one. I will say this, when they work they are fun. Most of my driving is done with the cutouts wide open. I close them when I feel I have to or when I'm afraid I'll be waking the neighbors.



Same for me, later at night or through a neighborhood I shut them. That and when I see a cop flying up behind me.
Hope they just send a new one, especially hearing nobody else is having problems. Especially after 6-7 yrs of owning them. When they work, it's awesome!