some of you might have seen my thread about RAS and how my rockers were being held hostage! since september 2011 my rocker arms have been there waiting for an estimate for repair. ive called and called and called.. and email and emailed etc. no answer but one time months and months ago. i got ahold of gary. super nice guy. sold the company to some other people and they havent been good about the customer service. long story short i blew up their phone today until someone answered. it was gary again. super apologetic and taking care of my stuff. im almost outta there!