Called their tech line this am and the tech said turn the knob CC and if #5 is at 12 o'clock the knob is installed 180 out remove and reposition it.
If 1/9 is at the top the shock is defective, return them.
Well mine stopped @ 1/9, decided to take it apart and look at it. Cleaned everything up and reinstalled the knob and I now get all 9 settings I guess the valve was a bit sticky, they seem ok now, I'll just have to see how the perform.

Thanks Guys.