Doc,
to answer your question about size of the shipment- the box is 61"x74"x5" and weighs approx 30lbs total and I went over the shipping invoice and there is absolutely no weight or sizes listed other than the 25 cu. Maybe there was additional paperwork that I did not receive?
I called Vfn today and they said the guy in the production dept was away till' Wednesday but to send them some pictures of the problems, so we'll see what they say in a few days I guess.