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Re: First negative experience with Amazon
[Re: 6PakBee]
#2939089
07/02/21 06:17 PM
07/02/21 06:17 PM
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Joined: Jan 2003
Posts: 16,819
Between Houston & Galveston TX
SattyNoCar
OP
Smarter than no class Flappergass by a mile
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OP
Smarter than no class Flappergass by a mile
Joined: Jan 2003
Posts: 16,819
Between Houston & Galveston TX
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The only time I've ever had success with an Amazon problem is to call them. It took an act of God to find a number but this is it:
1-888-280-4331  I called this number and got an English speaking person that was very, VERY helpful. They stayed on the line until they were sure the order was actually processed, (almost 25 minutes).  An IPad might've been nice, but it's really overkill for what my Mom needs. The Kindle should do everything she needs just fine. Moments like this are why I'm still at Moparts.  Have a great weekend everyone. 
John
The dream is dead, long live the dream.......😥
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Re: First negative experience with Amazon
[Re: mopars4ever]
#2939282
07/03/21 11:25 AM
07/03/21 11:25 AM
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Joined: Jan 2003
Posts: 43,547
Round Lake Beach, Illinoisy
Rhinodart
Rhinotruck
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Rhinotruck
Joined: Jan 2003
Posts: 43,547
Round Lake Beach, Illinoisy
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I ordered a serpentine belt tensioner, had the correct part number, picture matched on the site, bought it and got some other tensioner in the correct box with the correct part number on it. I didn't open it up until I needed it two months later, that's when I found out it was the wrong one. I haven't gotten back to them yet on it, but I think I better soon...
The funny thing about science is that if you change one miniscule parameter you change the entire outcome to the way you want it.
JB Rhinehart, Realist
A-Body's RULE!
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Re: First negative experience with Amazon
[Re: Rhinodart]
#2939830
07/04/21 12:49 PM
07/04/21 12:49 PM
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Joined: Jan 2007
Posts: 2,212
Minnesota
peabodyracing
top fuel
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top fuel
Joined: Jan 2007
Posts: 2,212
Minnesota
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Never been on Amazon and don't plan to. Their business ethics rate right there with Best Buy.
Hearing now reading this series, they do the same thing as Walmart, where they're listing things for other sellers on the company website, is enough to re-confirm my decision to keep away.
Tried that once on the Walmart web site. Ordered a higher end water softener, from someone else, posted on the Walmart site. Listing addressed everything I was looking for, specs just was I was looking for, dimensions were perfect, good price, 'guaranteed shipment in 24 hrs' was mentioned several times in the listing. They even listed their phone number to call for questions, after sale support, etc. Timing was important for this deal so I went for it.
My credit card was charged the next day.
Then, nothing. No activity on the order. Repeated emails from me got no response. I started calling on day 3. Phone never answered, no answering machine.
Day 5 I called Walmart. The poor person who took my call tried to tell me I needed to address the issue with the seller or my credit card company. I came on a little strong at that point. Got connected with someone else who tried to reach the seller as well. No answer. Walmart rep finally assured me they would get my card credited. The person acknowledged they were having some problems with some of their website sellers. I did get the credit 2 days later.
From then on, I won't order anything that isn't clearly being sold by Walmart.
Lead, follow or get the hell out of the way
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Re: First negative experience with Amazon
[Re: peabodyracing]
#2939960
07/04/21 07:46 PM
07/04/21 07:46 PM
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Joined: Jan 2003
Posts: 4,145
Canada -- Posts: 4034 -Registe...
5thAve
Doesn't care what this says anyway
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Doesn't care what this says anyway
Joined: Jan 2003
Posts: 4,145
Canada -- Posts: 4034 -Registe...
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Never been on Amazon and don't plan to. Their business ethics rate right there with Best Buy.
Hearing now reading this series, they do the same thing as Walmart, where they're listing things for other sellers on the company website, is enough to re-confirm my decision to keep away.
Tried that once on the Walmart web site. Ordered a higher end water softener, from someone else, posted on the Walmart site. Listing addressed everything I was looking for, specs just was I was looking for, dimensions were perfect, good price, 'guaranteed shipment in 24 hrs' was mentioned several times in the listing. They even listed their phone number to call for questions, after sale support, etc. Timing was important for this deal so I went for it.
My credit card was charged the next day.
Then, nothing. No activity on the order. Repeated emails from me got no response. I started calling on day 3. Phone never answered, no answering machine.
Day 5 I called Walmart. The poor person who took my call tried to tell me I needed to address the issue with the seller or my credit card company. I came on a little strong at that point. Got connected with someone else who tried to reach the seller as well. No answer. Walmart rep finally assured me they would get my card credited. The person acknowledged they were having some problems with some of their website sellers. I did get the credit 2 days later.
From then on, I won't order anything that isn't clearly being sold by Walmart.
Yup. That's one thing to watch for on amazon- A lot of that sort of stuff is either sold by amazon, sold by someone else and shipped from amazon or sold and shipped from someone else. If it's shipped by amazon returns are easy even if it was sold by someone else. If it's shipped by someone else that's when you can run into problems. That's what I found anyway.
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